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Old Today, 01:57 PM
 
Location: Crowderado
43 posts, read 24,239 times
Reputation: 117

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Anyone else out there have never-ending issues trying to deal with the Einsteins at Connect for Health Colorado? Since it's inception, I've experienced the following:


- Poor, and extremely slow, communication between "the Exchange" (C4HCO) and insurance/health care providers.


- Customer service representatives who never seem to have a concrete answer to your questions (I always get "well, it might be this," or "it might be that." Here's an idea: if you don't know the answer - DON'T OFFER GUESSES!).


- A website that is STILL (after all these years) only semi-functional. On the page where it says something about being able to enter or update your address - you can't actually enter or update your address. You have to do almost everything over the phone. SO 1980's! Perhaps they could hire real web developers.


- And the latest interesting/infuriating development, for me personally: After repeatedly contacting them last summer, to report an income change (per their own rules), they finally responded by dumping me OFF my long-time Kaiser plan, and ON to Colorado's version of Medicare (HealthFirst Colorado, or something like that). WTF???? I reported an income INCREASE, and now I am poor enough to qualify for Medicare?


This whole experience, from beginning until now, has been a yearly nightmare. Trying to guess what level of insurance coverage I qualify for, or can afford. And now, knowing that I probably don't really legally qualify for Medicare, but that's what the geniuses at C4HCO have decided.


What a joke, and waste of taxpayer money. And I voted for President Obama, just to be clear. Now, I am seriously hoping that ACA will be dis-mantled, so that we might start over with something that actually works.
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Old Today, 05:49 PM
 
Location: OH>IL>CO>CT
4,850 posts, read 7,699,358 times
Reputation: 6526
Exclamation Medicare Vs Medicaid

Quote:
Originally Posted by Mr_Klister View Post
Anyone else out there have never-ending issues trying to deal with the Einsteins at Connect for Health Colorado? Since it's inception, I've experienced the following:


- Poor, and extremely slow, communication between "the Exchange" (C4HCO) and insurance/health care providers.


- Customer service representatives who never seem to have a concrete answer to your questions (I always get "well, it might be this," or "it might be that." Here's an idea: if you don't know the answer - DON'T OFFER GUESSES!).


- A website that is STILL (after all these years) only semi-functional. On the page where it says something about being able to enter or update your address - you can't actually enter or update your address. You have to do almost everything over the phone. SO 1980's! Perhaps they could hire real web developers.


- And the latest interesting/infuriating development, for me personally: After repeatedly contacting them last summer, to report an income change (per their own rules), they finally responded by dumping me OFF my long-time Kaiser plan, and ON to Colorado's version of Medicare (HealthFirst Colorado, or something like that). WTF???? I reported an income INCREASE, and now I am poor enough to qualify for Medicare?


This whole experience, from beginning until now, has been a yearly nightmare. Trying to guess what level of insurance coverage I qualify for, or can afford. And now, knowing that I probably don't really legally qualify for Medicare, but that's what the geniuses at C4HCO have decided.


What a joke, and waste of taxpayer money. And I voted for President Obama, just to be clear. Now, I am seriously hoping that ACA will be dis-mantled, so that we might start over with something that actually works.
Not clear why you were switched, but be aware that HealthFirst Colorado is a Medicaid program NOT Medicare. Two different programs altogether.

https://www.healthfirstcolorado.com/
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