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Old 07-14-2013, 04:16 PM
 
18 posts, read 38,069 times
Reputation: 12

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I was eagerly awaiting the opening of the new 2nd & Charles store on Harbison Blvd. Even though it is owned by Books-A-Million, I thought it would bring a refreshing twist to Columbia that we currently do not have. Sorry to say, I have been disappointed. The staff are lackluster, as is the manager, and the swap/sell rules are not displayed in detail. Talked to the manager about it and he said it was a corporate matter not to display swap/sell rules, and to file a complaint with corporate via the web. !?!?!!

Is that anyway to run a customer oriented business??
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