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Old 08-31-2010, 02:37 PM
 
Location: New York, NY, USA
452 posts, read 778,093 times
Reputation: 258

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I have encountered the Blue Screen of Death, and this is what happened:

I have purchased a new Western Digital External Hard drive, 1TB, because I am having problems with my backup/restore drives. [please read my System Restore thread of recent, so you can understand my problem from beginning to end.] I have downloaded Acronis True Image 2010, to correct the problem, but have not installed the W/D drive as of yet.

Last night, right after I started my computer, the BSoD appeared. Now, I am not saying that it is related to the above download of Acronis, I just want to find out what has exactly happened:
Error 0x00000050 [oxfac1c7b0 showed up first: Then the BSoD appeared and says to reboot, but I could not, because I was not able to get to "Restart," the pc would not let me. Then the following information appeared: OS version:6.06002.2.2.0768.3, local ID 1033: Additional information about problem: BC Code 50; bcp1: FAc1C7B0; BCP2:00000000; BCP3: 8212E00C; BCP4: 00000002; OS Version 6._0_6002; service pack 2; product: 758_1
FILES DESCRIBING THE PROBLEM: C:\\Windows Minidump\Mini 083010-01.dmp; File: C:\Users\owner\app data\local\temp\WER-118435-0sysdata.xml; and File: C:\Users\owner\app Data\Local\Temp\WER 450 A. tmp.version. txt; and then it sends me to http:\\go.Microsoft.com/fwlink/?
But, at that point I did not know what to look for, because it has loads of information bewildering to a beginner. Because I was not able to restart the computer, since the BSoD took the whole monitor, I panicked and shut off the computer, then Windows came in, asked me if I wanted Safe Mode, I attempted to click F8, do not know if I did, then it asked me if I wanted it to correct the problem, then if I wanted a disk to be cleaned, as If I was not confused enough!!!!

After all of that, I allowed the pc to rest for several minutes, and then it started ok, but I need to know HOW I CAN CORRECT these problems, since I do not know if Windows fixed them. My Windows Fix Wizard has never worked on this pc. So where do I start: Do I disable Acronis True Image? How do I fix these files? Now, remember, that all this started when I began to have problems with my Backup/Restore partitions on Recover D, which I have not touched because I was told here in C/D not to go into it, and it has a RED warning that it is only down to 3gbs. How can I access these files and repair them? Thank you,
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Old 08-31-2010, 06:06 PM
 
10,752 posts, read 18,005,309 times
Reputation: 10244
Install this Blue screen of death (STOP error) information in dump files.
Run it, scroll to the right and post back what it says under "caused by driver"
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Old 08-31-2010, 06:31 PM
 
11,715 posts, read 36,336,945 times
Reputation: 7514
Quote:
Originally Posted by NHDave View Post
Install this Blue screen of death (STOP error) information in dump files.
Run it, scroll to the right and post back what it says under "caused by driver"
Cool looking utility. I'll add that to my toolkit flash drive.
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Old 08-31-2010, 06:46 PM
 
10,752 posts, read 18,005,309 times
Reputation: 10244
Quote:
Originally Posted by EscapeCalifornia View Post
Cool looking utility. I'll add that to my toolkit flash drive.
It's helped me in tracking down a BSOD cause a number of times
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Old 09-01-2010, 12:38 AM
 
Location: 10110001010110100
6,385 posts, read 10,843,546 times
Reputation: 5589
That site really good. It has been one of my favorite utility sites for years.
I use MyUninstaller on almost daily basis. USBDeview saved the day on a few occasion, definitely another must have tool for anyone who experienced issues getting Windows to see devices via USB connection.
ActiveXHelper for some reason gets tagged as 'generic' Trojan by McAfee/Symantec AV scanners, since it is tagged as 'generic' and the scanners are McAfee and Symantec, I believe it is a false-positive detection.

The guy makes cool system utilities no doubt hence my donation some time back. You gotta support programmers like this whenever and however much you can...
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Old 09-01-2010, 06:32 PM
 
Location: New York, NY, USA
452 posts, read 778,093 times
Reputation: 258
Quote:
Originally Posted by NHDave View Post
Install this Blue screen of death (STOP error) information in dump files.
Run it, scroll to the right and post back what it says under "caused by driver"
Hello: NHDAVE: Which one do I download? Toward the middle of the page there is: [1] Download Blue Screen View [in zip file]

[2] Download Blue Screen with Full install/uninstall
support

Thank you, Dave
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Old 09-01-2010, 07:06 PM
 
10,752 posts, read 18,005,309 times
Reputation: 10244
Quote:
Originally Posted by Miranda Sebastian View Post
Hello: NHDAVE: Which one do I download? Toward the middle of the page there is: [1] Download Blue Screen View [in zip file]

[2] Download Blue Screen with Full install/uninstall
support

Thank you, Dave
That's the one
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Old 09-01-2010, 08:19 PM
 
Location: New York, NY, USA
452 posts, read 778,093 times
Reputation: 258
Quote:
Originally Posted by NHDave View Post
That's the one
Dave: This is going to be long log! I will place the information in paratheses:

Dump File [Mini083010]; Crash X[8/30/10 941:44...] Bug Check String [Page_Fault_In_Nonp...nonpaged area]; Bug Check Code [0x00000050]; Parameter 1 [oxfac1c7b0]; Parameter 2 [0x00000000]; Parameter 3 [0x8212e00c] Parameter 4 [0x00000002] Caused by driver [ntkrnlpa.exe]; caused by address [ntkrnlpa.exe+9838d]; file description [NT Kernel @System]; Product Name [Microsoft r Windows Operating System]; Company [Microsoft Corp.] file version 6.0.6002.1867 [vis sp2_gdr.100608-0458; Processor [32-bit]; computer...full path [C:\windo]; processors C...[ 2]; Major Version [15]; Minor Version [6002]


Thank you, Dave,
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Old 09-02-2010, 03:15 PM
 
11,715 posts, read 36,336,945 times
Reputation: 7514
Quote:
Originally Posted by Miranda Sebastian View Post
ntkrnlpa.exe
Google search that and see what comes up.
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Old 09-02-2010, 04:45 PM
 
10,752 posts, read 18,005,309 times
Reputation: 10244
That one might take a bit too track down, personally if it was my computer I wouldn't even give it a second thought unless it starts happening on a regular basis. A BSOD every now and then isn't all that out of the ordinary.
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