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Old 09-13-2010, 08:05 PM
 
Location: Tyler, TX
15,209 posts, read 18,487,531 times
Reputation: 8052

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(Assuming you're on Windows 7 [you didn't say]).

It's an error related to your video driver, according to the blue-screen-of-death you posted.

BSOD Index
Bug Check 0x116: VIDEO_TDR_ERROR

Make sure your video drivers are up to date. Run Windows Update and be sure to check the optional/recommended updates for anything related to your video card. If that doesn't do it, check with HP to see if they have any updated drivers. If that doesn't do it, go straight to the manufacturer of the chipset used for the video (ATI) and get the latest drivers from them. If *that* doesn't do it, call HP - you're still in warranty (or should be).
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Old 09-13-2010, 08:27 PM
 
422 posts, read 651,953 times
Reputation: 143
Quote:
Originally Posted by Tek_Freek View Post
So basically you have one solution for all problems.
For most, yup. It sets windows back to it's original startup setup.
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Old 09-14-2010, 10:27 PM
 
16,308 posts, read 25,258,558 times
Reputation: 8302
Quote:
Originally Posted by dougstech View Post
For most, yup. It sets windows back to it's original startup setup.
So that also removes any viruses, rootkits, and all the other maladies computers suffer?
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Old 09-17-2010, 12:38 PM
 
29 posts, read 75,051 times
Reputation: 18
I can't tell which model HP laptop you have, but I just got a new motherboard. Google HP Nvidia defect and see if that is what you have going on.
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Old 09-17-2010, 08:05 PM
 
10,752 posts, read 17,999,763 times
Reputation: 10244
Quote:
Originally Posted by dougstech View Post
1- go to bios ----> load setup defaults------> save and exit .
2- when windows loads ( start -----> run -----> msconfig -----> go to startup tab -----> deselect all entries -----> ok ) restart

If that doesnt help, it's hardware.
Seriously? That's your solution and your conclusion? I'm really glad I don't have you for a tech person.
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Old 09-17-2010, 08:07 PM
 
10,752 posts, read 17,999,763 times
Reputation: 10244
To the OP, download and install blue screen viewer, install and run it, and post the info from the dump file.
Blue screen of death (STOP error) information in dump files.
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