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Old 09-13-2010, 12:48 PM
 
Location: Czech Republic / United Kingdom
388 posts, read 1,448,340 times
Reputation: 361

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Hello,

I bought this laptop about 6 months ago. It's an HP Pavilion and so far I'm very satisfied with it. However, recently something with my CPU went wrong. I used to play games and talk to my friends on Skype at the same time, but I can't do it right now, the laptop freezes and I have to take the battery out and switch it on again. The CPU used to be normally around 7%, right now it's on 15%, but when I open for example Skype, it quickly goes up to 80% and than back on like 30% and is stable there. Yesterday, I found a trojan on the computer, it has gotten a bit better since then, but it still crashes when I play and talk on Skype at the same time. I tried Avira, Windows Essentials and AVG and only AVG found a trojan. Does anyone know what shall I do?

Thanks a lot!

MJay
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Old 09-13-2010, 01:00 PM
 
16,308 posts, read 25,260,164 times
Reputation: 8302
Define "crashes"

BSOD?
Lock up?
power off?

When a program is launched it is normal for the CPU utilization to spike, it's busy getting the app up and running, starting supporting .dll's, etc.
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Old 09-13-2010, 01:02 PM
 
Location: Czech Republic / United Kingdom
388 posts, read 1,448,340 times
Reputation: 361
Quote:
Originally Posted by Asheville Native View Post
Define "crashes"

BSOD?
Lock up?
power off?
Totally freezes due to CPU being on 100%.
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Old 09-13-2010, 01:11 PM
 
16,308 posts, read 25,260,164 times
Reputation: 8302
Quote:
Originally Posted by MJay View Post
Totally freezes due to CPU being on 100%.
Sort the tasks running in the task manager processes tab by clicking on the CPU column header so the maximum utilization is at the top, which should normally be 'system idle process' , then see what image name is at 100% when it stops responding.
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Old 09-13-2010, 01:40 PM
 
Location: Czech Republic / United Kingdom
388 posts, read 1,448,340 times
Reputation: 361
Quote:
Originally Posted by Asheville Native View Post
Sort the tasks running in the task manager processes tab by clicking on the CPU column header so the maximum utilization is at the top, which should normally be 'system idle process' , then see what image name is at 100% when it stops responding.
Thank you for the tip!

I tried to open many Google Chrome windows at one time and see what is was going to do, but there was nothing but Google Chrome at the CPU column. Not any different programme or application.
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Old 09-13-2010, 02:28 PM
 
Location: Somewhere in northern Alabama
18,526 posts, read 55,435,808 times
Reputation: 32226
Skype is peer-to-peer and can use up resources. I dumped it.
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Old 09-13-2010, 03:34 PM
 
Location: Czech Republic / United Kingdom
388 posts, read 1,448,340 times
Reputation: 361
Alright, so I managed to take this picture after the crash. It never occured there before. (Sorry about the flashlight)

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Old 09-13-2010, 03:59 PM
 
28,607 posts, read 40,588,688 times
Reputation: 37271
Google

A good place to start
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Old 09-13-2010, 07:43 PM
 
422 posts, read 651,997 times
Reputation: 143
Quote:
Originally Posted by MJay View Post
Hello,

I bought this laptop about 6 months ago. It's an HP Pavilion and so far I'm very satisfied with it. However, recently something with my CPU went wrong. I used to play games and talk to my friends on Skype at the same time, but I can't do it right now, the laptop freezes and I have to take the battery out and switch it on again. The CPU used to be normally around 7%, right now it's on 15%, but when I open for example Skype, it quickly goes up to 80% and than back on like 30% and is stable there. Yesterday, I found a trojan on the computer, it has gotten a bit better since then, but it still crashes when I play and talk on Skype at the same time. I tried Avira, Windows Essentials and AVG and only AVG found a trojan. Does anyone know what shall I do?

Thanks a lot!

MJay
1- go to bios ----> load setup defaults------> save and exit .
2- when windows loads ( start -----> run -----> msconfig -----> go to startup tab -----> deselect all entries -----> ok ) restart

If that doesnt help, it's hardware.
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Old 09-13-2010, 07:58 PM
 
28,607 posts, read 40,588,688 times
Reputation: 37271
Quote:
Originally Posted by dougstech View Post
1- go to bios ----> load setup defaults------> save and exit .
2- when windows loads ( start -----> run -----> msconfig -----> go to startup tab -----> deselect all entries -----> ok ) restart

If that doesnt help, it's hardware.
So basically you have one solution for all problems.
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