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Old 09-15-2010, 11:06 AM
 
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I know cheap is not always the way to go...but brought my mom (Who just learned how to use a computer btw) Brought an E Machines Tower from Walmart....Model # is EL1333G-03w ... Have had it a month...now the dreaded blue screen keeps popping up and restarting it...Once it boots up..it checks for solution to problem, which it can't find..then the computer is Ok.......until next blue screen pops up and restarts it again..what can i do to keep this from happening again....Pls. advise?
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Old 09-15-2010, 11:18 AM
 
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Somewhere on that blue screen is a code in the format 0x00000000. Tell us what it is (or what they are if there is more than on different blue screens) and if a file name is given tell us that also. Here is an example from another thread:

http://www.city-data.com/forum/15871175-post7.html

See the codes after STOP and the file name in line just below it? These are what we need to know.
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Old 09-15-2010, 11:27 AM
 
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The blue screen does not stay up long enough for me to retrieve the information....maybe for 2-3 seconds..then it restarts.
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Old 09-15-2010, 11:46 AM
 
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Download and install blue screen viewer (scroll to bottom of page, select full install support option)
Blue screen of death (STOP error) information in dump files.
copy and paste the data from one of the reports here.
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Old 09-15-2010, 04:55 PM
 
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091510-13884-01.dmp 9/15/2010 4:39:22 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000630 00000000`00000002 00000000`00000001 fffff880`0101818f storport.sys storport.sys+118f x64 C:\Windows\Minidump\091510-13884-01.dmp 1 15 7600
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Old 09-15-2010, 04:56 PM
 
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091510-19172-01.dmp 9/15/2010 11:34:14 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000040 00000000`00000002 00000000`00000001 fffff800`02abecd8 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16617 (win7_gdr.100618-1621) x64 C:\Windows\Minidump\091510-19172-01.dmp 1 15 7600
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Old 09-15-2010, 05:01 PM
 
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rash ListCrash List

Created by using BlueScreenView
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter
2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File
Description Product Name Company File Version Processor Computer Name Full
Path Processors Count Major Version Minor Version
091510-13884-01.dmp9/15/2010 4:39:22
PMDRIVER_IRQL_NOT_LESS_OR_EQUAL0x000000d100000000` 0000063000000000`0000000200000000`00000001fffff880 `0101818fstorport.sysstorport.sys+118f
x64 C:\Windows\Minidump\091510-13884-01.dmp1157600
091510-19172-01.dmp9/15/2010 11:34:14
AMIRQL_NOT_LESS_OR_EQUAL0x0000000a00000000`0000004 000000000`0000000200000000`00000001fffff800`02abec d8ntoskrnl.exentoskrnl.exe+70740NT
Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft
Corporation6.1.7600.16617 (win7_gdr.100618-1621)x64
C:\Windows\Minidump\091510-19172-01.dmp1157600
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Old 09-15-2010, 05:35 PM
 
Location: 10110001010110100
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Does this apply to you/your system?
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Old 09-15-2010, 05:42 PM
 
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yes
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Old 09-15-2010, 05:57 PM
 
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let us know if the fix works.
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