inspiron dell laptop with apoint.exe error (screen, icon, reboot)

[maggiekate]

Three days ago this box did pop up apoint.exe error launcher failed to load:
It does have something to do with the touch pad which is working ok however
if I say OK the touch pad icon closes also. I was told to uninstall the
touch pad driver which I did then go to the dell web site and reinstall
I did that also still get the same problem One solution was to go into
the registry and delete everthing with ALPS not too sure if I should do this.

Any idea how to correct this problem?

[NHDave]

try a system restore point from before the problem developed.

[Narfcake]

Looks like Windows is trying to start a program that's no longer there. Delete that entry, and it should solve the problem.

If you don't have a favorite utility yet, look into Glary Utilities.

[maggiekate]

Originally Posted by Narfcake

Looks like Windows is trying to start a program that's no longer there. Delete that entry, and it should solve the problem.

If you don't have a favorite utility yet, look into Glary Utilities.

it is the touch pad driver which still shows just does not load? Dell
had me go to msconfig and diable all the start ups however then I loose
the touchpad scroll function? Others also have had this same error.
however the only way some have fixed it was messing with the registry!

[NHDave]

Originally Posted by maggiekate

it is the touch pad driver which still shows just does not load? Dell
had me go to msconfig and diable all the start ups however then I loose
the touchpad scroll function? Others also have had this same error.
however the only way some have fixed it was messing with the registry!

Gotta love Dell tech support, I hope you re-enabled everything?
Without the Alps driver you won't have any of the touchpad specific functions.

[maggiekate]

Originally Posted by NHDave

Gotta love Dell tech support, I hope you re-enabled everything?
Without the Alps driver you won't have any of the touchpad specific functions.

yes i did since I also lost the hp icon

[TurcoLoco]

Typically the related registry entry is this:

"Apoint"="\"C:\\Program Files\\Apoint\\Apoint.exe\""

For you to be getting an error during startup would mean either:
a) The executable is not at the location the registry link refers to

OR

b) Executable is at the location as mentioned in the registry but due to some corruption in the file system or the application itself, it can no longer launch it.

What is/was the exact error please?

If unsure, try this to see if you get it again:

Browser to the above mentioned location (C:\Program Files\Apoint\Apoint.exe) and double-click on apoint.exe file.

If you ever need to remove a program and also clean its relevant registry keys because a simple uninstall & re-install didn't remedy the problem, then I suggest you use something like Revo Uninstaller. This program scans the registry and deletes the keys it finds that are linked to the program you are uninstalling. It also scans the file system and deletes leftover files too. This efficient program is also free (don't download the Professional version!). Give it a shot if you choose to install the it again and then uninstall using Revo to do a more thorough job before you install it once more.

[maggiekate]

In the start-up a little window opens with the touch pad icon and Apoint.exe
easy launcher dil could not open. If I click OK the icon goes away and scroll
does not work if I just ignore it the icon and scroll is OK. I just did the
C Programs and found apoint. exe in the touch pad program and it looks
OK however I am no wiz with computers. The Dell forum also had others
with the same issue. Some had the uninstall etc work OK some did not.
I was told it is a dill eror which is the reason it does happen. It is the ALP
touch pad why some said uninstall and delete ALP b4 reinstalling.
Others have said that will not work either and get the new driver and an older
one and copy the C: files into C programs-

[NHDave]

Originally Posted by maggiekate

If I click OK the icon goes away and scroll
does not work if I just ignore it the icon and scroll is OK.

This indicates that the apoint app is launching but something is causing it to crash. Have you looked at the even log to see if there's anything in there related to the crash?

[TurcoLoco]

Maggie, if you want us to help you, please provide the requested information in full detail.
Again what is the exact name of the .DLL file that it can't launch please?
Take a screen shot if that is easier and attach it to your next post.
Also what is the version of your Windows and, if applicable, the current service pack installed on it?

You will also provide us which suggestions/actions you have taken so far so that we know if you are following our instructions at all or not. Forget about what others in other forums said or what you read elsewhere, if you are here asking for us to help, commit to our help, ok?

My idea to resolve this problem would be to:

1) Install Apoint utility again is it is not currently installed.

2) If and when you get the error message, write down the name and location (directory path) of the .dll file that is not launching.

3) Then uninstall it using Revo Uninstaller and reboot your computer afterward regardless of getting prompted to do so or not.

4) Unregister the .dll in question in case it wasn't properly unregistered before by: START > RUN > type: cmd > OK. In the Command Line window, type: regsvr32 /u "C:\directory path of the dll file\file name.dll" and press ENTER.
5) Browse to the location of the .dll file and remove it.
6) Reboot your system again.
7) Re-install the latest version that is available (sometimes and older version is the most compatible but for now try the newest version available).
8) Reboot again to check.


PS. Between step 6 and 7, running Autoruns to see if the list shows any "File not found" entries and removing them as well might be a good idea but for now, I will just mention it as a side note if the above doesn't resolve the issue.
Here is more info on how to use this standalone freebie.