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Old 10-11-2010, 08:30 AM
 
Location: Houston, TX
1,610 posts, read 4,429,358 times
Reputation: 1459

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Has anyone been successful in getting rid of this exceedingly annoying popup that suddenly showed up on my computer and I can't get rid of? After spending the better part of the day and into the wee hours this morning with AT&T enhanced tech support, that damn popup is still there even after running a virus scan that found 86 infections. I have tried so many things but nothing makes this go away. I am not very computer-savvy but I can follow explicit directions if someone can help. Thanks
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Old 10-11-2010, 11:49 AM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Internet Explorer/Tools/Internet Options/Advanced tab

See the red dot? Put a check mark in that box and the one above it.

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Old 10-11-2010, 07:42 PM
 
Location: Houston, TX
1,610 posts, read 4,429,358 times
Reputation: 1459
Sorry Tek_Freek but that had no effect on my problem (I tried it first thing). What did resolve it was downloading and running a nifty little piece of scanning software called Hitman Pro. My IT guy at work told me about it and I ran it behind Malwarebytes and it found boatload of things not found by Malwarebytes and cleaned all of it, along with my pesky debugging popup.
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Old 10-11-2010, 07:58 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Great to hear you got it resolved. I'll put Hitman Pro on my list of haves.
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Old 10-12-2010, 12:30 PM
 
Location: WV and Eastport, ME
11,727 posts, read 11,309,113 times
Reputation: 7700
FYI: I ran Hitman on my system. It said Malwarebytes was a bad guy, along with a number of other tools that I have installed. I would caution anyone using it to be VERY, VERY careful what actions you allow it to take. One forum poster on CNET said it wanted to delete explorer.exe from the Windows directory and a few other system files.
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Old 10-12-2010, 03:51 PM
 
Location: Houston, TX
1,610 posts, read 4,429,358 times
Reputation: 1459
My company's IT dept. uses both Malwarebytes and Hitman along with the Sophos that is always running in the background so I felt reasonably confident that they would work for me and they did. Not only that but when I first noticed that I had "issues" over the weekend, AT&T remoted into my machine and downloaded Malwarebytes to scan my machine.
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