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Old 03-15-2011, 08:34 AM
 
Location: Cleveland, Ohio
5,970 posts, read 5,984,339 times
Reputation: 2967

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When Best Buy first launched the Geek Squad I thought it was a great idea. Finally I can send my friends there that always want me to look at thier computers. (Y'know the ones that expect me to do it for free...)

Couple months ago a co-worker broought her laptop in.
She dropped $189 on Geek Squad to look at it. I saw the reciept.
They cleaned all the spyware off of it.
But it was still running like crap, she told me.
Skeptical I fired it up. 20 minutes later it finally loads to the dekstop.
In less then a minute I find her problem. And I haven't seen this in years:

DRIVE (C) HARD DISK SPACE 40GB
USED SPACE 40GB
FREE SPACE 0 GB



$189 to run a few spyware programs and you don't even notice the hard drive is FULL.

Yea, there's a Geek Squad review for you.
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Old 03-15-2011, 09:16 AM
 
19,333 posts, read 22,326,419 times
Reputation: 26773
I acquired two major clients because of this. From two different "big" computer repair places here.

One was a jewelry/coin store that had some idiot coming in once a month cleaning up his computer, which was ancient, full of cobwebs, and the side cover was leaning against the unit. I took a look, saw the less than 1GB free pie chart, the inside of the computer, and asked him how old it was.

I then recommended that he buy a new computer. Considering what he was being charged he could break even three months.

I sold him two computers that day and went on to take care of his entire business for 7 years, when I retired. I still do some work that would take to long to teach to the techs he is using now.

The second one had the same problem in a newer PC. The company that sold it to him had put a small SCSI drive in the unit. This for an architect that saved hundreds of drawings. I guess the techies didn't know anything about CAD drawing sizes. They were also dinging him once a month for "cleanup". Another client for 7 years.

I now know where all those out of work "technicians" went for employment.
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Old 03-15-2011, 11:57 AM
 
22,678 posts, read 17,044,437 times
Reputation: 7409
I've filled one up before but that was during video capture, forgot to check how much space was left beforehand. If I remember correctly it gives alert the drive is full?
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Old 03-15-2011, 06:33 PM
 
Location: NH
7,082 posts, read 8,877,079 times
Reputation: 5193
Just what you want, minimum wage goofballs with sales goals working on your computer
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Old 03-16-2011, 08:56 AM
 
Location: Cleveland, Ohio
5,970 posts, read 5,984,339 times
Reputation: 2967
Quote:
Originally Posted by thecoalman View Post
I've filled one up before but that was during video capture, forgot to check how much space was left beforehand. If I remember correctly it gives alert the drive is full?
Yes, XP will tell you the drive is getting low. But for some reason her system was not telling her.

*Moderator: could you move this thread to COMPUTERS. Sorry.
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Old 03-16-2011, 08:59 AM
 
Location: NH
7,082 posts, read 8,877,079 times
Reputation: 5193
Quote:
Originally Posted by Peregrine View Post
Yes, XP will tell you the drive is getting low. But for some reason her system was not telling her.

*Moderator: could you move this thread to COMPUTERS. Sorry.
Could be like a few of my customers, get tired of the warning and google how to turn it off rather than actually comprehend what it was telling them.
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Old 03-16-2011, 10:08 AM
 
Location: Land of Thought and Flow
7,691 posts, read 9,087,369 times
Reputation: 4404
A couple of years ago, my in-laws called me on a Thursday about their computer freezing multiple times and refusing to start. I told them that I could be by Saturday (I worked full-time and went to school full-time). Being impatient, they went over to Geek Squad who told them that the motherboard was fried, that there was nothing that could be done to save it, and that it would be cheaper to get a new machine. They offered to waive the cost of their "work" and save them even more money with deals on their new computers.

So, they were sold an $1100 computer that had about the same specs as the one I built them for $200. I arrive on Saturday, they show me their nifty new "amazing" computer and told me what really nice Geek Squad guy had said. Something told me that the Geek Squad guy wasn't being entirely honest... so I opened up the old computer, re-seated a loose memory stick, tightened all the cables, and started up the machine with no problem.

Their response? "Well maybe being off for so long fixed it."
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Old 03-16-2011, 10:13 AM
 
148 posts, read 201,786 times
Reputation: 104
Quote:
Originally Posted by Rita Mordio View Post
Their response? "Well maybe being off for so long fixed it."
lol. Gotta love that. I suppose you have to find some kind of justification after investing $1100 right?
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Old 03-16-2011, 10:21 AM
 
1,475 posts, read 1,226,332 times
Reputation: 645
Quote:
Originally Posted by Peregrine View Post

DRIVE (C) HARD DISK SPACE 40GB
USED SPACE 40GB
FREE SPACE 0 GB
Another case where the computer should have been replaced but was "repaired" instead.
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Old 03-16-2011, 10:22 AM
 
Location: NH
7,082 posts, read 8,877,079 times
Reputation: 5193
Quote:
Originally Posted by Rich_CD View Post
Another case where the computer should have been replaced but was "repaired" instead.
Matter of opinion, a larger hard drive costs a fraction of a new PC.
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