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ALWAYS get the 'Accidental Damage' extension if you want warranty protection. A warranty covers some manufacture failure in function and does not even include a keypad coming loose.
The magic words are Accidental Damage. That will change the entire tone of your claim conversation.
I'd be walking into their store with the receipt showing I paid for the warranty and demanding a refund...
Exactly, it doesn't matter what their computer records show, if your receipt printed by them shows coverage for 2-year warranty, that will be the end of the debate.
If they continue to give you hard time, tell 'em you will start coughing around the store!
Are you serious??? I would be at the counter of the store on the busiest day of business, screaming that they had ripped me off, loud enough that EVERYONE in the store could hear me. I had to do something similar once at a Compusa store. You don't have a computer problem, you have a problem with the store.
This is all pretty weird. Records show that I bought a reconditioned HP laptop with a 17" screen on May 12, 2010. I also bought a three year warranty.
Now they say that I am fine....that the tech will get back with me.
Leaves me wondering if the first purchaser spilled something and returned it. They put in a new keyboard but a little motherboard damage manifested a year later.......
Tech also tells me that warranty has expired. I bought a two year warranty exactly one year ago.
I may have gotten a couple drops on the keyboard several months ago....I find it hard to believe that anyone doesn't do that once/year. It never got wet enough that I had to wipe it. But I know that I have coughed on it.
All the keys worked perfectly. Spillage would have messed with the keyboard?
The company is M*cro Center. My suspicion is that they get a lower price by taking on a self warranty of the computers they sell.
Best Buy never gave any static whatsoever on their computer warranty's. Guess I should have stuck with them.
Quote:
Originally Posted by JohnHAdams
The keyboard works great. I never spilled anything on it.
The screen went blank. The tech says its the motherboard and blames it on spillage. It would take more than a cough to get to the motherboard.
Sounds to me like your screen went bad. Have you ever tried to connect a regular monitor to your laptop to see if it booted up? If it boots normally this would indicate the screen is bad and not the motherboard, since any liquid on the motherboard will short out the computer and basically send it to that great landfill of dead computers. You could also connect a regular usb keyboard as well.
FYI: laptop screens are replaceable components. You can even do it yourself if you have some technical ability. But if you paid for a warranty then don't leave until they fix it.
I Do this for a living by the way and have worked on laptops in the past.
Sounds to me like your screen went bad. Have you ever tried to connect a regular monitor to your laptop to see if it booted up? If it boots normally this would indicate the screen is bad and not the motherboard, since any liquid on the motherboard will short out the computer and basically send it to that great landfill of dead computers. You could also connect a regular usb keyboard as well.
FYI: laptop screens are replaceable components. You can even do it yourself if you have some technical ability. But if you paid for a warranty then don't leave until they fix it.
I Do this for a living by the way and have worked on laptops in the past.
Its in for repair so I can't try anything. At first the tech said it was the screen. Then he said it was the motherboard.
I have replaced a screen before. That was also an HP. Do HP's tend to have screen problems? I know that a lot break down but that is, at least, partially caused by their large percentage of laptop sales.
HP laptops also tend to run hot based on my very limited experience. I've had two.
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