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Old 05-23-2011, 08:48 AM
 
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Quote:
Originally Posted by RayinAK View Post
That incident does not prove anything more than both PC and Mac users fall for the same scams.
Post of the day.
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Old 05-24-2011, 07:58 AM
 
10,753 posts, read 18,005,309 times
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Why does Apple's response not surprise me? That this infection is happening is no big surprise to anyone, it was only a matter of time, but their attitude and how they're handling it is true Apple form, pitiful.

Apple support to infected Mac users: “You cannot show the customer how to stop the process” | Naked Security

Last edited by NHDave; 05-24-2011 at 08:06 AM..
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Old 05-24-2011, 08:09 AM
Bo Bo started this thread Bo won $500 in our forum's Most Engaging Poster Contest - Tenth Edition (Apr-May 2014). 

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Location: Ohio
16,897 posts, read 33,634,159 times
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Quote:
Originally Posted by NHDave View Post
Apple didn't cause the issue. Apple doesn't sell a product that fixes the issue. Third-party companies like Sophos (the company that publishes that blog article) have a fix, but Apple needs all of the developers it can get, so it would be a bad precedent for Apple to recommend one of them.

Microsoft provides Security Essentials, a free anti-malware product for Windows, but officially claims it's meant for "the developing world," to stigmatize it and avoid offending companies that sell equivalent products. AFAIK, Security Essentials works just fine. I don't see that subterfuge as better than Apple not recommending a product.
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Old 05-24-2011, 08:17 AM
 
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Quote:
Originally Posted by Bo View Post
Apple didn't cause the issue. Apple doesn't sell a product that fixes the issue. Third-party companies like Sophos (the company that publishes that blog article) have a fix, but Apple needs all of the developers it can get, so it would be a bad precedent for Apple to recommend one of them.

Microsoft provides Security Essentials, a free anti-malware product for Windows, but officially claims it's meant for "the developing world," to stigmatize it and avoid offending companies that sell equivalent products. AFAIK, Security Essentials works just fine. I don't see that subterfuge as better than Apple not recommending a product.
They don't need to recommend a product. As this malware is pretty simple to remove they could provide a page on their website with instructions for customers to clean it up themselves, rather than saying sorry, you're on your own. Granted their are plenty of sites out there that provide this help, but again, they don't want to endorse a website other than their own either.
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Old 05-24-2011, 09:47 AM
 
333 posts, read 735,426 times
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Quote:
You cannot show the customer how to force quit Safari on a Mac Defender call

- You cannot show the customer how to remove from the Login items.

- You cannot show the customer how to stop the process of Mac Defender in their Activity Monitor.

- You cannot refer the customer to ANY forums or discussions [sic] boards for resolution (this includes the Apple.com forums)
What's the point of tech support that doesn't provide support, exactly? Unless it is to help sell costly security software!

If that memo is authentic - I'm not totally convinced - it's pretty messed up.
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Old 05-24-2011, 11:44 AM
 
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Apple doesn't sell expensive security software though - source of letter is suspect imo.
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Old 05-24-2011, 12:48 PM
 
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Quote:
Originally Posted by barney_rubble View Post
What's the point of tech support that doesn't provide support, exactly? Unless it is to help sell costly security software!

If that memo is authentic - I'm not totally convinced - it's pretty messed up.
That's the question, it's authenticity. I've seen a couple different posts/blogs quoting different sources, time will tell.
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Old 05-24-2011, 01:46 PM
 
Location: USA
701 posts, read 993,994 times
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Ed Bott's Microsoft Report | ZDNet

So it's a Microsoft fan that's FANning the flame ..... The anti-Mac folks are in ecstasy!

"... the agreement for AppleCare, it does state we don’t help with malware..."

My 2-cents: This shouldn't even be an issue - probably only is because of it's rarity. One search yields several do-it-yourself fixes. Just like in the Windows world. I don't go to Microsoft everytime a new malware comes out. Besides, it's not like it's affected tens of thousands of Macs.
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Old 05-24-2011, 01:56 PM
 
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I just think its ironic that someone would buy a Mac, not buy any AV for it, and then decide when a pop-up suggests it, that now is a good time to install some.
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Old 05-24-2011, 02:02 PM
Bo Bo started this thread Bo won $500 in our forum's Most Engaging Poster Contest - Tenth Edition (Apr-May 2014). 

Over $104,000 in prizes has already been given out to active posters on our forum and additional contests are planned
 
Location: Ohio
16,897 posts, read 33,634,159 times
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Quote:
Originally Posted by Sayantsi View Post
I just think its ironic that someone would buy a Mac, not buy any AV for it, and then decide when a pop-up suggests it, that now is a good time to install some.
Before this month, I had never installed AV on a Mac, in 23 years as a Mac user.

FWIW, Sophos found 26 infected files on its first scan of my desktop Mac. Every last one of them was Windows malware in old email attachments. Didn't matter to me, since A) they had no effect on Macs; b) I would never have had occasion to open old email attachments in Windows and; c) all of my Windows machines have AV installed.
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