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Why does Apple's response not surprise me? That this infection is happening is no big surprise to anyone, it was only a matter of time, but their attitude and how they're handling it is true Apple form, pitiful.
Apple didn't cause the issue. Apple doesn't sell a product that fixes the issue. Third-party companies like Sophos (the company that publishes that blog article) have a fix, but Apple needs all of the developers it can get, so it would be a bad precedent for Apple to recommend one of them.
Microsoft provides Security Essentials, a free anti-malware product for Windows, but officially claims it's meant for "the developing world," to stigmatize it and avoid offending companies that sell equivalent products. AFAIK, Security Essentials works just fine. I don't see that subterfuge as better than Apple not recommending a product.
Apple didn't cause the issue. Apple doesn't sell a product that fixes the issue. Third-party companies like Sophos (the company that publishes that blog article) have a fix, but Apple needs all of the developers it can get, so it would be a bad precedent for Apple to recommend one of them.
Microsoft provides Security Essentials, a free anti-malware product for Windows, but officially claims it's meant for "the developing world," to stigmatize it and avoid offending companies that sell equivalent products. AFAIK, Security Essentials works just fine. I don't see that subterfuge as better than Apple not recommending a product.
They don't need to recommend a product. As this malware is pretty simple to remove they could provide a page on their website with instructions for customers to clean it up themselves, rather than saying sorry, you're on your own. Granted their are plenty of sites out there that provide this help, but again, they don't want to endorse a website other than their own either.
So it's a Microsoft fan that's FANning the flame ..... The anti-Mac folks are in ecstasy!
"... the agreement for AppleCare, it does state we don’t help with malware..."
My 2-cents: This shouldn't even be an issue - probably only is because of it's rarity. One search yields several do-it-yourself fixes. Just like in the Windows world. I don't go to Microsoft everytime a new malware comes out. Besides, it's not like it's affected tens of thousands of Macs.
I just think its ironic that someone would buy a Mac, not buy any AV for it, and then decide when a pop-up suggests it, that now is a good time to install some.
I just think its ironic that someone would buy a Mac, not buy any AV for it, and then decide when a pop-up suggests it, that now is a good time to install some.
Before this month, I had never installed AV on a Mac, in 23 years as a Mac user.
FWIW, Sophos found 26 infected files on its first scan of my desktop Mac. Every last one of them was Windows malware in old email attachments. Didn't matter to me, since A) they had no effect on Macs; b) I would never have had occasion to open old email attachments in Windows and; c) all of my Windows machines have AV installed.
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