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Old 06-15-2011, 04:33 AM
 
Location: In my view finder.....
8,521 posts, read 14,200,045 times
Reputation: 8079

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My nephew told me he had a virus on his laptop, his Norton expired and he did not have any money(nor did he ask his parents) to get a new annual subscription.

Well, too late.......he got a virus. I bought him the Norton but that does not remove Defragmenter.

Does anyone know how to remove it?

Vista OS.
HP Pav dv6000
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Old 06-15-2011, 05:39 AM
 
Location: Chicago, IL SouthWest Suburbs
3,528 posts, read 5,249,580 times
Reputation: 6121
Quote:
Originally Posted by Ron. View Post
My nephew told me he had a virus on his laptop, his Norton expired and he did not have any money(nor did he ask his parents) to get a new annual subscription.

Well, too late.......he got a virus. I bought him the Norton but that does not remove Defragmenter.

Does anyone know how to remove it?

Vista OS.
HP Pav dv6000
I had the same problem with Norton
Brand new pc and somehow got a supposed virus
according to the techs at hp

2nd problem with hp pcs in two weeks
makes me wonder
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Old 06-15-2011, 07:08 AM
 
Location: WV and Eastport, ME
11,861 posts, read 11,371,823 times
Reputation: 7773
Directions for removal are here:
http://www.bleepingcomputer.com/viru...m-defragmenter


I got that by entering "Defragmenter Virus" into a google search and reading 3 items on the first page.

Now, my recommendation is to remove Norton anything. Most of their products require you to uninstall the program, restart and then remove the live updater. Then go search for "Microsoft Security Essentials," download it, install it, and your PC is protected about as well as with anything you pay for or get for free, with the advantage that it keeps itself up to date with Windows Updates.

This problem has absolutely nothing to do with HP.

Last edited by mensaguy; 06-15-2011 at 07:09 AM.. Reason: Link failed to paste correctly the first time.
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Old 06-15-2011, 10:19 AM
 
2,182 posts, read 4,717,676 times
Reputation: 1206
Quote:
Originally Posted by sunnyandcloudydays View Post
I had the same problem with Norton
Brand new pc and somehow got a supposed virus
according to the techs at hp

2nd problem with hp pcs in two weeks
makes me wonder
Makes you wonder what, exactly? Makes you wonder if hardware can affect vulnerability to viruses?

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Old 06-27-2011, 01:22 PM
 
Location: In my view finder.....
8,521 posts, read 14,200,045 times
Reputation: 8079
Hi Mensaguy,

I wanted to come back and say thinks for the link. I finally got around to removing the nasty virus and I followed everything step by step and it worked like a charm.

Thanks.

Quote:
Originally Posted by mensaguy View Post
Directions for removal are here:
Remove System Defragmenter (Uninstall Guide)


I got that by entering "Defragmenter Virus" into a google search and reading 3 items on the first page.

Now, my recommendation is to remove Norton anything. Most of their products require you to uninstall the program, restart and then remove the live updater. Then go search for "Microsoft Security Essentials," download it, install it, and your PC is protected about as well as with anything you pay for or get for free, with the advantage that it keeps itself up to date with Windows Updates.

This problem has absolutely nothing to do with HP.
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