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Old 06-25-2011, 11:17 PM
1,070 posts, read 1,397,208 times
Reputation: 722


My new Gateway Laptop: I do not care for the way I have to use the mouse part on it, so I decided to buy a wireless one.

What went wrong? I followed the instructions carefully, I downloaded the hardware from Microsoft, place the transceiver accordingly, and the mouse I bought did not connect with the pc. So, I remove the transceiver, and continue using the mouse that initially, came with the laptop. I used the computer for about 2 hours after that. Then, I decided to call it a night.

I shut it the Gateway laptop, it shut off for about 1/2 hour, and it came back on, now the monitor is lighted, and it sounds like the motor is on, but it will not work beyond that . I have no idea if it is mouse-related or something else. The pc is two months' old. I checked the router, cables, and everything seems to be in place. Before I decided to installed this new mouse, I had no problems. I checked support.Microsoft.com/help, but could not find the problem.

Any ideas on how I can turn back the pc on to work? Thank you so much.
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Old 06-25-2011, 11:34 PM
11,715 posts, read 36,343,249 times
Reputation: 7514
I REALLY doubt the mouse has anything to do with it, provided you didn't change anything else that you shouldn't have. Unplug the laptop from the charger and pull the battery. Wait a few minutes, then put it back together and restart.
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Old 06-26-2011, 10:26 PM
28,631 posts, read 40,609,166 times
Reputation: 37316
Nine times out of ten a wireless mouse won't work because the user failed to push the connect buttons.
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