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Old 07-16-2011, 06:12 PM
 
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I just installed a new router to replace one we'd had for over nearly five years. I did as the instructions said - plug into modem, plug into wall socket, download software. It's working great on my laptop (see this post!), but will not sync up to other laptops or iPad.

I am basically computer illiterate, so the fact that I got this far is pretty amazing; however, I need to be able to connect to other things, especially my work laptop. What did I do wrong? What do I do to fix this?

Thanks to all in advance!
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Old 07-16-2011, 07:04 PM
 
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Lets start from the beginning, you have your cable modem, a cable going from it to the WAN port on the router (MUST be the WAN port, not just any port you plugged it in to).

Are all computers wireless or are some wired to the router?
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Old 07-16-2011, 07:18 PM
 
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All computers are wireless. We have two laptops in the house, and iPad, and another work computer. Main laptop is a Macbook - no issues with that.

No option to WAN port. Is it the same as a LAN port? There are four on the router and the cable is running from one of them into the cable modem.
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Old 07-16-2011, 07:19 PM
 
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That would be the problem, what model router do you have?
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Old 07-16-2011, 07:24 PM
 
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Belkin N450
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Old 07-16-2011, 07:28 PM
 
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This one?
Amazon.com: Belkin N450 Wireless N+ Router (Latest Generation): Electronics

If so the cable modem MUST be plugged into the yellow port.
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Old 07-16-2011, 07:38 PM
 
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That's the router, but if I switch it to the yellow port (Modem), I lose all connectivity and can't use my main computer.
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Old 07-16-2011, 07:41 PM
 
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Ok, do this. Unplug the power to the cable modem (and pull it's battery if it's a VOIP modem) and router for 5 minutes. With the cable modem plugged into the yellow port on the router, plug in the cable modem, then the router, everything should work. The way you have it now you'll never get more than one computer to work at any given time.
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Old 07-16-2011, 07:43 PM
 
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OK, I"ll give it a try. Thank you!
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Old 07-16-2011, 07:52 PM
 
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Just to be sure you didn't miss it unplug the router as well as the modem before starting this procedure.
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