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Old 02-13-2012, 11:24 PM
 
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Old 02-14-2012, 08:18 AM
 
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Close. They ask questions generated on a computer by the answers you give and read off a list until they transfer you to someone with a bigger check list
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Old 02-14-2012, 10:13 AM
 
Location: Matthews, NC
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Originally Posted by skel1977 View Post
Close. They ask questions generated on a computer by the answers you give and read off a list until they transfer you to someone with a bigger check list
Ya, Service Desk/Call Center does. Deskside Tech Support (which I do) is much different. We get right in there and get our hands dirty.

Google is definitely a big resource and many times has the answer for you. But, you often have to figure it out on your own.
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