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Old 03-26-2012, 10:59 AM
 
3,697 posts, read 5,888,752 times
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Malwarebytes (http://shop.malwarebytes.org/lpa/342/4/7268/free_g.html?x-at=regGcbmd - broken link)

If I'm reading correctly it says it will send to your email.
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Old 03-26-2012, 11:12 AM
 
2,182 posts, read 4,708,241 times
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Quote:
Originally Posted by oldtoiletsmkgdflrpots View Post
Malwarebytes (http://shop.malwarebytes.org/lpa/342/4/7268/free_g.html?x-at=regGcbmd - broken link)

If I'm reading correctly it says it will send to your email.
Malwarebytes' Anti-Malware Free Download and Reviews - Fileforum

Either way, I don't think it's a virus. I think it's your noscript.
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Old 03-26-2012, 11:25 AM
 
28,643 posts, read 40,622,302 times
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Quote:
Originally Posted by oldtoiletsmkgdflrpots View Post
Malwarebytes (http://shop.malwarebytes.org/lpa/342/4/7268/free_g.html?x-at=regGcbmd - broken link)

If I'm reading correctly it says it will send to your email.
I can't even figure out how you got to that screen. I did notice that when I click download it now goes to Major Geeks and I have to get it there, but nothing about email.

Try this: Download

and be patient. Sometimes it takes the download box to open.
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Old 03-26-2012, 11:27 AM
 
28,643 posts, read 40,622,302 times
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Quote:
Originally Posted by kazyn View Post
Malwarebytes' Anti-Malware Free Download and Reviews - Fileforum

Either way, I don't think it's a virus. I think it's your noscript.
Malwarebytes doesn't deal with viruses. She's already used her AV. Even if it's not something Malwarebytes will get rid of it's always a good idea to run a program like this on a regular basis as is Ccleaner.
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Old 03-26-2012, 11:30 AM
 
28,643 posts, read 40,622,302 times
Reputation: 37346
Quote:
Originally Posted by kazyn View Post
Malwarebytes' Anti-Malware Free Download and Reviews - Fileforum

Either way, I don't think it's a virus. I think it's your noscript.
Are you going to give advice about how to stop noscript from blocking this or just leave the OP hanging?
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Old 03-26-2012, 01:43 PM
 
Location: 10110001010110100
6,385 posts, read 10,848,547 times
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Corrupt Internet cache files? Some sort of a security or script blocking software? Corrupt browser? I don't know.
I don't either, that is what hopefully we will figure out but whatever it is, it is not your Hotmail account in general but isolated to that particular computer. From the info you provided, I am leaning toward either corrupt browser files or a program/add-on blocking the functionality of the site.

Have you tried running a temp file cleaner like ATF-Cleaner or CCleaner to see if it helped? I ran a virus check
ATF-cleaner or CCleaner are not virus scanners, they are temporary/junk file cleanup tools. Download and use one or even both, wouldn't hurt either way.

It would be best to provide detailed info so people can give better suggestion. Info on the following should always be included for this type of an issue:

- Version of Windows plus installed service packs? Windows 7, updated
- Browser in question and its version? Mozilla Firefox
- Any add-ons that are installed and enabled? No Script --> Have you tried enabling everything for Hotmail or better yet, try temporarily disabling NoScript by doing the following. From Firefox Menu bar on top:
TOOLS > ADD-ONS > Click Disable button next to NoScript on the list.

- Is there a network/Internet Security suite or firewall installed? Yes
- Have you tried another browser to see if Hotmail worked? Yes, I went to IE and checked --> Checked and what, did it work with IE?
If yes, then definitely try both suggestions above starting with first disabling NoScript to see if it helped or not. If it helps then you can re-enable it but configure it so that it runs needed entries on the list of blocked items, OK?

If after doing the NoScript steps, you still have the same issue, then download and run one of the aforementioned temp/junk file cleaners.

Most importantly:
- When was the last time it worked properly? 3-23-12
- Did you add/delete or change anything on the system prior to this issue? No

It is just on one particular computer, mine. (I can login and use the email fine on any other computer).

It might still have something to do with a malware infection but if every other site works and more importantly the browser and the computer seems to be working OK in general then I would say that probably was not it.
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Old 03-26-2012, 01:45 PM
 
2,182 posts, read 4,708,241 times
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Quote:
Originally Posted by Tek_Freek View Post
Malwarebytes doesn't deal with viruses. She's already used her AV. Even if it's not something Malwarebytes will get rid of it's always a good idea to run a program like this on a regular basis as is Ccleaner.
Semantics. virus, malware, whatever. We all know the difference. The point of my post is that I don't think malwarebytes is the answer.

Whether or not someone should use it on a daily, weekly, monthly, etc. basis is not within the scope of this thread.

Quote:
Originally Posted by Tek_Freek View Post
Are you going to give advice about how to stop noscript from blocking this or just leave the OP hanging?
I don't use noscript. The obvious answer would be to disable it, and try it. Does it work? Yes, then add hotmail to whatever list you have to add it to to make it run scripts on their page. No? Keep on troubleshooting.

If the OP is using noscript, I assume s/he knows how to use it. If not, why is it installed?
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Old 03-26-2012, 02:04 PM
 
Location: 10110001010110100
6,385 posts, read 10,848,547 times
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This is how you can enable site(s) blocked by NoScript on Firefox when viewing a given web site:

Method #1:
- You can right-click on a free area (meaning no links or images, that can be clicked on, should reside in that area)
- From the opening list of options, move your cursor over NoScript and then enable all sites highlighted in green or you could simplify things by selecting the option highlighted in pink:



Method #2:
- Click on the Options button at the right bottom corner of the browser window that should appear when you have sites blocked by NoScript
- Enable all sites highlighted in green or you could simplify things by selecting the option highlighted in pink:
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Old 03-26-2012, 03:02 PM
 
28,643 posts, read 40,622,302 times
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Quote:
Originally Posted by kazyn View Post
Semantics. virus, malware, whatever. We all know the difference. The point of my post is that I don't think malwarebytes is the answer.

Whether or not someone should use it on a daily, weekly, monthly, etc. basis is not within the scope of this thread.



I don't use noscript. The obvious answer would be to disable it, and try it. Does it work? Yes, then add hotmail to whatever list you have to add it to to make it run scripts on their page. No? Keep on troubleshooting.

If the OP is using noscript, I assume s/he knows how to use it. If not, why is it installed?
Silly statement. Just because you think it's noscript doesn't mean advising a user to run those programs doesn't put it outside the scope of this thread. It's good advice to anyone, anytime.
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Old 03-26-2012, 03:54 PM
 
2,182 posts, read 4,708,241 times
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Quote:
Originally Posted by Tek_Freek View Post
Silly statement. Just because you think it's noscript doesn't mean advising a user to run those programs doesn't put it outside the scope of this thread. It's good advice to anyone, anytime.
I understand, what I'm saying is I'm not going to come into every thread and say "hey, by the way, run malwarebytes and ccleaner" - He asked why hotmail wasn't working, I said I didn't think it was a virus. That is all. I didn't say "NO!! DONT RUN MALWAREBYTES!!! OMG IT WONT FIX IT DONT RUN IT!" - What I said was I didn't think it'd do him any good with this particular issue.
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