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Old 06-27-2010, 08:24 PM
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Location: Ohio
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Quote:
Originally Posted by Sayantsi View Post
I would call Apple's 800 number and seek a replacement.
Or go to an Apple authorized service center, rather than an Apple Store. It's to Apple's benefit for its store to deny warranty replacements, while it's to the authorized service center's benefits to do as many of them as possible. Unfortunately, it may already be too late for either option, as this machine's serial number has likely been recorded in Apple's database as not eligible for AppleCare service. If that's the case, the authorized service center may have more repair options, like access to used/discounted parts to do the repair. The place I use has done that for me on out-of-warranty repairs.
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Old 06-29-2010, 08:51 PM
 
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Originally Posted by Bowie View Post
Or go to an Apple authorized service center, rather than an Apple Store. It's to Apple's benefit for its store to deny warranty replacements, while it's to the authorized service center's benefits to do as many of them as possible. Unfortunately, it may already be too late for either option, as this machine's serial number has likely been recorded in Apple's database as not eligible for AppleCare service. If that's the case, the authorized service center may have more repair options, like access to used/discounted parts to do the repair. The place I use has done that for me on out-of-warranty repairs.
Its just odd to me that one would get treated that way, but that's based on my experience with Apple over the past 20 years. Every time I've had an issue, Customer Care was helpful, but I've found that the retail stores are so busy, customer service suffers. You can't get help without making an appointment at an Apple Store, which is really annoying if you need help. Imo the people in Apple retail stores are not as good as the Apple Customer Care folks - they are lower grade in intelligence and support.
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