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Old 08-11-2012, 10:38 AM
 
5,079 posts, read 4,705,710 times
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Default My HP officejet 300 won't recognize a new ink cartridge.

My OfficeJet 300 ran out of ink. I installed a new cartridge and the printer is not recognizing the cartridge.
I can proceed with printing a page, but there is no ink getting to the paper.
I had this problem a few years ago with the same printer and I do not recall the fix.

I hate to buy another new cartridge, only to have the same problem, the unit is not recognizing that a new full cartridge has been installed.

Any ideas? (besides throwing away the OfficeJet 300)

Thanks.
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Old 08-11-2012, 10:45 AM
 
Location: Jenks, Oklahoma
559 posts, read 747,966 times
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Try unplugging power cord from the printer.....it might reset it.
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Old 08-11-2012, 11:08 AM
 
5,079 posts, read 4,705,710 times
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I tried that but not with the printer on. I'll try that.

I did go to "menu" and the display now shows "fax printing disabled."
But that should not have anything to do with basic copying.
I have no phone so it never was a fax machine.
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Old 08-11-2012, 11:27 AM
 
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The printer was plugged in, and the cartridge installed. I turned it on, and it did the normal "self test."
Then there is a delay, a much longer delay than normal. Then the display says out of ink, install new pen.

At that point, I unplugged it at the wall. Then plugged it back in.
The self test started, and then the longer than normal delay, before the message that a new pen is needed.

It is not re-setting itself, or it does not need to be reset.

The cartridge is old but new. I did let the bottom soak is hot water to get the ink flowing. It's full of ink.
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Old 08-11-2012, 11:49 AM
 
Location: Northern CA Mtns.
10,939 posts, read 4,423,936 times
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Quote:
Originally Posted by Bill236c View Post
Try unplugging power cord from the printer.....it might reset it.
Plwhit helped me learn that a mere unplugging sometimes isn't enough to do a reset of an HP printer.
Yes, unplug the printer from the wall, but also separate the power source from the rest of that cord.
Let it rest for at least 15 seconds, the reattach the power source to the cord, then plug it back
into to wall.

Here's the thread I referenced, in case my instructions aren't clear: Did my printer just die? Need some help, please.

My thread was about the printer not turning on at all, but solution was to reset the HP printer.

Hope this helps Was such an easy fix for me.
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Old 08-11-2012, 12:18 PM
 
5,079 posts, read 4,705,710 times
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Quote:
Originally Posted by Macrina View Post
Plwhit helped me learn that a mere unplugging sometimes isn't enough to do a reset of an HP printer.
Yes, unplug the printer from the wall, but also separate the power source from the rest of that cord.
Let it rest for at least 15 seconds, the reattach the power source to the cord, then plug it back
into to wall.

Here's the thread I referenced, in case my instructions aren't clear: Did my printer just die? Need some help, please.

My thread was about the printer not turning on at all, but solution was to reset the HP printer.

Hope this helps Was such an easy fix for me.
I turned the printer on, and tried again. The self test works fine, then the long delay where it is trying to see the new ink. It fails and says out of ink, replace pen.

I turned it off, and unplugged the cord from the back of the printer. I waited 60 seconds and went back and opened the top of the printer, removed the cartridge, and re-inserted the cartridge. Then plugged the printer cord back in, turned it on and the self test went fine, then the long delay, and the display said out of ink.
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Old 08-11-2012, 02:30 PM
 
14,984 posts, read 8,156,932 times
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Is the cartridge OEM?

My HP Printer Won't Print With New Cartridges | eHow.co.uk

Did you take both pieces of tape off the new cartridge?
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Old 08-11-2012, 02:36 PM
 
5,079 posts, read 4,705,710 times
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Quote:
Originally Posted by plwhit View Post

Is the cartridge OEM?


Did you take both pieces of tape off the new cartridge?
No OEM and tape off.
Generic cartridge off Ebay.
The previous one that is now empty came from the exact same source.
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Old 08-11-2012, 02:37 PM
 
18,733 posts, read 20,503,506 times
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My old HP had a print head (I think that's the right term - it's been a while) that I had to replace. It wasn't part of the cartridge.

Not sure it applies, but it's something to investigate.
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Old 08-11-2012, 04:35 PM
 
14,984 posts, read 8,156,932 times
Reputation: 6587
Quote:
Originally Posted by howard555 View Post
No OEM and tape off.
Generic cartridge off Ebay.
The previous one that is now empty came from the exact same source.
Is there no warranty on the cartridge?
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