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When I was doing desktop support, it was a normal day when a couple of people said to me, "I'm glad they sent you to help." I'd smile, joke with them a little, and fix what was wrong. You have to be rock solid in your technical skills, but you have to have a healthy dose of people skills to be "the one they ask for."
I'd have to agree that NJBest comes off slightly snobbish. But I'd take a meaningful discussion from a snobbish individual than some of your rude posts that I've come across. I don't mean to be offensive but you come off as a grumpy old man who is on the constant attack for no good reason. Just plain rude. There's no need to insult anyone.
Thank you for the complement, the last thing I consider myself is Politically Correct, I gave up many years ago excusing peoples ignorance away....
People are generally reluctant to take on even the most basic knowledge... especially when it comes to reading a book. Human nature comes into play and for many, they feel they know everything or it's not worth their time. Just take a look at how plwhit threw a fit when someone suggested a book that discusses communication issues with technical and non-technical people.
That "book" was $60.00...
I don't think I threw a fit, methinks your skin is just too thin...
I'd have to agree that NJBest comes off slightly snobbish. But I'd take a meaningful discussion from a snobbish individual than some of your rude posts that I've come across. I don't mean to be offensive but you come off as a grumpy old man who is on the constant attack for no good reason. Just plain rude. There's no need to insult anyone.
Is C-D so hard people can't determine which forum to use (especially when their topic is "Tablet" and C-D has a clearly labeled forum here called.... ready for it? TABLETS....
The topic of this thread has nothing do do with psychology or understanding the human mind...
It's about IT types who field hilarious trouble calls from users...
After reading that w3c post linked earlier (where you kept derailing the discussion towards the RIAA), it's hard to believe that you, of all people, would be interested in the original topic.
After reading that w3c post linked earlier (where you kept derailing the discussion towards the RIAA), it's hard to believe that you, of all people, would be interested in the original topic.
Thanks for the laugh.
How would he NOT be interested in the original topic? He started this thread.
An individual would need a lot more than these books to take on the vast amount of technical knowledge and experience a good IT user has attained.
It was a TIC post.
Likewise, a person would need a lot more than that $60 book to really become more "customer" oriented. Some people are just not "people" oriented and all the reading in the world is not going to change that. Which I hate that, because if an IT person's main responsibility is help desk, then he or she needs to follow the basic steps of good customer service.
Likewise, a person would need a lot more than that $60 book to really become more "customer" oriented. Some people are just not "people" oriented and all the reading in the world is not going to change that. Which I hate that, because if an IT person's main responsibility is help desk, then he or she needs to follow the basic steps of good customer service.
TIC?
~ Taken Into Consideration?
~ Tongue In Cheek?
~ The Internet Classroom?
Secondly there is quite a bit more to "customer support" than just fixing the customers problem...
Golden rules of a helpdesk staffer:
~ Do I look like a people person to you?
~ I'm not being rude. You're just insignificant
~ I don't know what your problem is, but I'll bet it's hard to pronounce
~ I don't have an attitude problem, you have a perception problem
~ I like you. You remind me of when I was young and stupid
~ I'd explain it to you, but your head would explode
~ Errors have been made. Others will be blamed
~ You're slower than a herd of turtles stampeding through peanut butter
~ Taken Into Consideration?
~ Tongue In Cheek?
~ The Internet Classroom?
Secondly there is quite a bit more to "customer support" than just fixing the customers problem...
Golden rules of a helpdesk staffer:
~ Do I look like a people person to you?
~ I'm not being rude. You're just insignificant
~ I don't know what your problem is, but I'll bet it's hard to pronounce
~ I don't have an attitude problem, you have a perception problem
~ I like you. You remind me of when I was young and stupid
~ I'd explain it to you, but your head would explode
~ Errors have been made. Others will be blamed
~ You're slower than a herd of turtles stampeding through peanut butter
Tongue in cheek.
Yes, I realize that.
Those are definitely golden rules all ITers should live by!
this made me LOL about Older person talking about their new fangled still in the box I-Pad
it’s still in the box!” he cries, in the mistaken belief that this is funny. I humour him by laughing as if I hadn’t heard the line before.
Naturally, I suggest that he would have more success if he takes the iPad out of its box, reads the instructions.
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