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Old 06-04-2013, 01:05 PM
 
Location: Oklahoma City area
672 posts, read 1,780,918 times
Reputation: 574

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We’re having trouble sending mail. It’s intermittent and it happens with all three computers – two PCs and a Mac. The PCs both have a version of Outlook; the Mac has Entourage. The PCs get a Socket Error 10061 and the Mac gets Error 3260 or 17896. Essentially, they say “Unable to connect.”

All other internet functions are OK. Yesterday I sent messages at 6:40. Couldn’t send at 8:00. Then over a 90 minute period, it went in and out again, then was OK the rest of the day. When it happens, I can go to my provider's website and send from there.

It’s been going on for at least three months. It happens once or twice a week. We can still receive mail when this is happening...just can’t send. We replaced our old wireless router with a new one and I can't remember if this started before or after the replacement. I tried to use the router company forum (Netgear Genie) but I couldn't even understand the categories to get started. So I'm coming to my old reliable city-data folks. Help!! Thanks.
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Old 06-04-2013, 03:31 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
A couple of reasons here: Socket Error 10061 when sending email? - cPanel Forums
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Old 06-04-2013, 03:32 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Do you send a lot of email? If so your ISP is probably blocking you when you reach some limit they've set. Give them a call.
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Old 06-04-2013, 04:40 PM
 
Location: Tucson for awhile longer
8,874 posts, read 13,812,881 times
Reputation: 29048
Doesn't sound like you are sending from a Yahoo E-mail account, but are you sending to one when this happens? Yahoo E-mail has been rife with bizarre technical issues lately.
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Old 06-04-2013, 11:22 PM
 
Location: Oklahoma City area
672 posts, read 1,780,918 times
Reputation: 574
Quote:
Originally Posted by Jukesgrrl View Post
Doesn't sound like you are sending from a Yahoo E-mail account, but are you sending to one when this happens? Yahoo E-mail has been rife with bizarre technical issues lately.
We're sending to an assortment of addresses. Only one yahoo address and that was my own, when I tried to send one as a test.

And to comment on a previous post, we don't send a lot of messages. No more than ten a day. This has been the worst day. Haven't been able to send for 12 hours now.
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Old 06-05-2013, 06:13 AM
 
40,218 posts, read 41,815,454 times
Reputation: 16767
Cindy go into accounts, select one and hit the properties button.

On the advanced tab note the outgoing SMTP port, I believe the default is 25 but whatever it is write it down. Change it to 587 and save.

If that doesn't help change it back to the original and then Google "yourisp SMTP", follow there directions to make sure you have the correct settings for the account.
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Old 06-26-2013, 10:47 AM
 
Location: Oklahoma City area
672 posts, read 1,780,918 times
Reputation: 574
Thanks to those of you who offered suggestions on fixing the problem. In case you're interested, here's how we solved it. We have an unusual situation. A neighbor has a wireless business, using a signal from a telecom company on an island north of us. He came over and couldn't figure it out so he called the company. They researched it and found that one of his other customers was using an improper configuration on their email program. That caused the telecom company to block sending. Our guy corrected the bad config and we're OK now. I mentioned it to another neighbor and they said, well, yes, they'd had some trouble sending...I guess it would have gone on for a long time if we hadn't gotten fed up with and it complained.
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