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Old 07-09-2013, 12:50 PM
 
Location: Gold Country CA
230 posts, read 618,179 times
Reputation: 127

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I am in a complex with wifi to all units, and despite being several hundred yards from the router I always had a fair to middling connection, 6MB/s.

Recently the modem fried so ATT brought the landlord a new Motorola, and all has been hell since then. I fail ping test after ping test, can't connect even to 1MB/s, the signal strength went from 85% down to 60%, and the router is now on Channel 1 rather than the Channel 6 it WAS on. The landlord has his laptop within feet of the router and sees no difference, so he was surprised that I was having trouble. I would love to call ATT myself and tell them to get a clue, but as I am not the account holder that's not in the cards.

Any clue what I can do to rectify this? At this dismal connection I can't even watch a You Tube video. I do have an ancient setup, XP OS, 1GB Ram, 3200 AMD processor and Linksys wifi adapter, but this hasn't been an issue in the past year of use. I am afraid the landlord will not look into it since his connection is fine.
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Old 07-09-2013, 01:07 PM
 
48,516 posts, read 85,104,801 times
Reputation: 18083
Have you even tried calling AT& T support? Last I knew you could also buy a AT&T aporved modem different from what is sold or leased as part of a package. Normally there are listing of what modems support AT&T DSL by a search.
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Old 07-09-2013, 01:16 PM
 
Location: Gold Country CA
230 posts, read 618,179 times
Reputation: 127
I am not the person with the account, I don't know that they would even talk to me.
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Old 07-09-2013, 01:42 PM
 
Location: Bolton, CT
199 posts, read 201,329 times
Reputation: 113
I have to ask this question...is this truly a mesh setup for the purpose of serving many users over a broad area, or does the landlord simply have residential service with WiFi enabled and is offering that as "wifi for everybody"?
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Old 07-09-2013, 01:56 PM
 
Location: SF Bay Area
13,343 posts, read 17,776,401 times
Reputation: 19664
Unless you have access to the router, there's nothing you can do.
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Old 07-09-2013, 02:40 PM
 
48,516 posts, read 85,104,801 times
Reputation: 18083
Quote:
Originally Posted by DoberPup View Post
I am not the person with the account, I don't know that they would even talk to me.
Call and explain that your part of a apartment based provided internet service. Explain that your modem was changed n your apartment and the problem since. I don't know is isn't a answer to the question of will support help me.
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Old 07-09-2013, 03:13 PM
 
Location: Not.here
2,828 posts, read 3,672,708 times
Reputation: 2355
DoverPup, why don't you invite the landlord over for a cup 'o coffee, and ask him to bring his laptop with him. That way you can both see what it's like on another pc, and that way he might be more inclined to do something about it.

Do you have a cell phone with wi-fi? You can check that out too.
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Old 07-09-2013, 05:19 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Is WiFi accessibility in your lease agreement? If so the landlord needs to fix it or you should request a reduction in your payment. If not it's possible you could end up SOL.
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Old 07-09-2013, 05:29 PM
 
8,402 posts, read 20,666,362 times
Reputation: 6782
Quote:
Originally Posted by nezlie View Post
DoverPup, why don't you invite the landlord over for a cup 'o coffee, and ask him to bring his laptop with him. That way you can both see what it's like on another pc, and that way he might be more inclined to do something about it.

Do you have a cell phone with wi-fi? You can check that out too.
I bet there is an app that will analyze the signal.
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Old 07-09-2013, 05:33 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Quote:
Originally Posted by vmaxnc View Post
I bet there is an app that will analyze the signal.
https://play.google.com/store/apps/d...oid.fing&hl=en

Might be a place to start. There are likely others that will give more info.
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