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Old 07-17-2013, 08:26 AM
 
Location: USA
7,778 posts, read 10,358,216 times
Reputation: 11734

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It has worked great until recently when I allowed something to mess it up. Unfortunately, I don't know what. My email program was corrupted. Suddenly, messages arrive as attachments, but, sent messages arrive to others normally. AVG is no longer up-to-date and will not update. Double click no longer opens a file. I must right click and click open. The list goes on. A repairman came to my home and worked an hour on it and gave up. There has to be a way to have it repaired, but, what?

An AVG tech tried for maybe 45 minutes, but, mostly, I couldn't understand his English, which was upsetting to him and he would inform me he spoke English clearly.

Any advice for me? I've bought another desktop w/Win7, but, really hope to have the damaged one repaired.
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Old 07-17-2013, 08:30 AM
 
Location: Cleveland, Ohio
11,839 posts, read 13,973,633 times
Reputation: 8078
Get all your stuff off of it and reload Windows on it.
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Old 07-17-2013, 11:02 AM
 
10,755 posts, read 18,013,891 times
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Agreed, from the sounds of it a format and reload of the OS will be the easiest, least time consuming option.
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Old 07-17-2013, 11:09 AM
 
2,349 posts, read 4,564,921 times
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A fresh install is probably faster than all that analysis.
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Old 07-17-2013, 03:37 PM
 
Location: Greensboro, NC
5,896 posts, read 4,421,807 times
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Agreed. Just reformat and reload.
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Old 07-18-2013, 10:14 AM
 
Location: USA
7,778 posts, read 10,358,216 times
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Much appreciation for the responses and it does sound like what must be done. If I only knew how. Back all those years ago, I followed the directions of what to order, mostly from NewEgg, then how to put it all together. There were a few snags, but, finally, all was well and I had a great machine. I've found some sites with instruction for reformatting and reloading, but, none have specific tasks, such as what to do first. Exactly, what to do first, the second, third...
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Old 07-18-2013, 11:26 AM
 
10,755 posts, read 18,013,891 times
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Do you still have all the driver disks? Once you back up your data it's a pretty simple procedure to format, reload, and reinstall drivers from the original motherboard driver CD.
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Old 07-18-2013, 02:03 PM
 
28,638 posts, read 40,617,860 times
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You might, just for the heck of it, run Malwarebytes and see what happens...

Or run Ccleaner and check what's running at startup, or what programs are installed.

For the last two there is an option to copy the lists to a text file (bottom right corner of the screen) and you can then post those lists here and we'll look at them.

Just sayin'....
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Old 07-18-2013, 02:04 PM
 
28,638 posts, read 40,617,860 times
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If you're wanting to reformat and reinstall and you can't find the CD you can reinstall using any XP CD as long as you have the key code. You kept a record of it, right?
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Old 07-18-2013, 05:32 PM
 
Location: USA
7,778 posts, read 10,358,216 times
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Quote:
Originally Posted by Tek_Freek View Post
You might, just for the heck of it, run Malwarebytes and see what happens...

Or run Ccleaner and check what's running at startup, or what programs are installed.

For the last two there is an option to copy the lists to a text file (bottom right corner of the screen) and you can then post those lists here and we'll look at them.

Just sayin'....
I bought Malwarebytes when it was mentioned here at C-D being on sale at NewEgg. Unfortunately, whatever, took over my pc would not allow Malwarebytes to run. The tech at Malwarebytes was very generous with trying to figure out how to get it installed, but, nothing tried would work, so, I put it on the new pc and it installed perfectly.

Quote:
Originally Posted by Tek_Freek View Post
If you're wanting to reformat and reinstall and you can't find the CD you can reinstall using any XP CD as long as you have the key code. You kept a record of it, right?
I have the original XP CD and also the motherboard CD. I've not discarded any of it.

For now, I'd best stop. I am no longer well and will have to postpone any more effort. Thanks so much
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