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Old 03-22-2014, 10:55 AM
 
16 posts, read 26,681 times
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what can be causing these problems on a laptop, I have Windows 7 Home Premium and the 2 System Recovery CDs were used to install to the new hard drive

bad pool header, a blue screen appears out of nowhere when I'm using the computer and it says something about dumping physical memory then I turn it off before it gets to 100%, what the hell I had warranty for HP and sent it there 3 times and they still didn't fix it, it's not the hard drive because I just got a new one installed, it's not Ram because I just got new one installed, and I do system restore to bring it back to its original form when I first got it but the problem still comes back

sound-- this one it makes some kind of sound error when I'm watching videos like it froze, it lasts 1 second and happens about less than 10% of the time but it's annoying. Another problem HP didn't fix when I had warranty. It still comes back no matter what

black screen--- don't know why but for some reason a very few times when using the computer it blinks a black screen really fast, half a second, and nothing has changed, the computer is plugged in when I'm using it, another problem HP couldn't fix even though it was sent to them 3 times for repair...
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Old 03-23-2014, 06:30 AM
 
10,752 posts, read 17,997,204 times
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Your first mistake is assuming that because the hard drive and RAM are new that they can't be defective, they most certainly can. I would start by running Resplendence Software - WhoCrashed, automatic crash dump analyzer

It will give you info from the crash logs that might help pinpoint the problem.

Also run memtest, highly recommended when installing new RAM. Memtest86+ - Advanced Memory Diagnostic Tool
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Old 03-23-2014, 11:09 AM
 
16 posts, read 26,681 times
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Quote:
Originally Posted by NHDave View Post
Your first mistake is assuming that because the hard drive and RAM are new that they can't be defective, they most certainly can. I would start by running Resplendence Software - WhoCrashed, automatic crash dump analyzer

It will give you info from the crash logs that might help pinpoint the problem.

Also run memtest, highly recommended when installing new RAM. Memtest86+ - Advanced Memory Diagnostic Tool

how will it be the hard drive and ram when they were changed 2 times? 1 time by HP and 1 time by me? there is Nothing wrong with the hard drive and ram
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Old 03-23-2014, 11:27 AM
 
Location: Tyler, TX
15,209 posts, read 18,486,202 times
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I don't think it's hardware. From the limited information we have, I think the biggest possibility is a driver issue; maybe the video driver.

That said, how new a piece of hardware is or how many times it's been swapped out is largely irrelevant to whether or not it might be bad. In fact, most hardware that has a defect will present that defect within the first few months of use.
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Old 03-23-2014, 08:25 PM
Status: "Psychological-Comfort-Pitbull" (set 19 days ago)
 
Location: Brawndo-Thirst-Mutilator-Nation
16,955 posts, read 17,129,775 times
Reputation: 13238
You can go into the administrator section of Control-Panel and view logs files that will spell out exactly what error are being generated:
start > control panel > type "logs" in the upper-right search box > click on "applications and services logs" > click on "hardware events" > the upper dialogue box in the center of the screen will have log files, click to open.


There are various "log" files that you may have to open to get a better idea about what exactly is going on.
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Old 03-25-2014, 02:03 PM
 
Location: 10110001010110100
6,385 posts, read 10,839,849 times
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Quote:
Originally Posted by swagger View Post
I don't think it's hardware. From the limited information we have, I think the biggest possibility is a driver issue; maybe the video driver.

That said, how new a piece of hardware is or how many times it's been swapped out is largely irrelevant to whether or not it might be bad. In fact, most hardware that has a defect will present that defect within the first few months of use.
That was my first guess as well. Screen flickering, going black, sound distortion when playing videos or high graphic intensive apps are typically indications of either a problematic video card driver or a faulty video card.

Do you have the latest video card drivers? Make sure to download and install the ones from the vendor of the card or from the vendor of the chipset (Nvidia/ATI/Intel).

I do NOT recommend using the generic video card drivers that Windows installs itself or even the ones that gets installed during Windows Update.

That said, I would not rule out the following:
- Faulty video card
- An overheating component (this'd be noticeable)
- Faulty motherboard (to a lesser degree)
- Faulty CPU (to a lesser degree)
- Malware infection either a current one, or a collateral filesystem damage due to a previous infection (if issue occurring after doing a fresh install, then this is probably not the case)

My $0.02's worth.
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Old 03-26-2014, 01:25 AM
 
Location: Southern California
4,448 posts, read 5,445,682 times
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Quote:
Originally Posted by Michael Soto View Post
how will it be the hard drive and ram when they were changed 2 times? 1 time by HP and 1 time by me? there is Nothing wrong with the hard drive and ram
Do you have an add on video card, if so, I'd pull it out and try the on board video card just for testing.
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