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Old 04-03-2014, 10:52 PM
 
Location: Buckeye, AZ
28,006 posts, read 16,306,994 times
Reputation: 10070

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Today my two year old Acer laptop has been shutting down out of no where when plugged in with the battery in. I am wondering what is the issue with it because the computer has run flawlessly for nearly two years.
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Old 04-04-2014, 12:14 AM
 
15,924 posts, read 17,643,650 times
Reputation: 7645
Is there a possibility your laptop is overheating?
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Old 04-04-2014, 12:58 AM
 
1,156 posts, read 1,669,032 times
Reputation: 2124
My wife's acer lappy does the same thing, from what I have been hearing acer makes decent desktops, but the laptops leave a good bit to be desired. I have had many friends get defective acer lappys.
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Old 04-04-2014, 01:11 AM
 
Location: Buckeye, AZ
28,006 posts, read 16,306,994 times
Reputation: 10070
Quote:
Originally Posted by plwhit View Post
Is there a possibility your laptop is overheating?
That is what my brother is thinking though it didn't seem to be too hot. Using a fan again (gave it to my brother because at the time I didn't need it so I gave it to him.
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Old 04-04-2014, 01:56 AM
Status: "Psychological-Comfort-Pitbull" (set 19 days ago)
 
Location: Brawndo-Thirst-Mutilator-Nation
16,955 posts, read 17,129,775 times
Reputation: 13238
This shutdown-event should leave a log file...which will give you clues about what is causing the problem.

Follow these steps:

start > control panel > type "logs" in upper right search box > click on "view event logs"
> upper left corner double-click on "custom views", click on "administrative events".

This will bring up a summary of all log files....these log file are generated by certain event that occur on your PC. You will probably be looking for a Hardware even the is categorized as an "error".
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Old 04-04-2014, 02:05 AM
 
Location: Buckeye, AZ
28,006 posts, read 16,306,994 times
Reputation: 10070
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is what the log report read for both shutdowns.
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Old 04-04-2014, 02:57 AM
Status: "Psychological-Comfort-Pitbull" (set 19 days ago)
 
Location: Brawndo-Thirst-Mutilator-Nation
16,955 posts, read 17,129,775 times
Reputation: 13238
Here is a batch file below......use this to clear all log files. It will be very useful...because a cleared event-viewer will allow you to spot fresh trends and make it easier to narrow down your problem.



Simply right-click copy this file and paste it into a new file via Windows Explorer.........save it as a *.bat file. Then simply run it by opening it.....you must use the "run as administrator" option.

@echo off
FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
echo.
echo Event Logs have been cleared! ^<press any key^>
goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:noAdmin
echo You must run this script as an Administrator!
echo ^<press any key^>
:theEnd
pause>NUL
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Old 04-04-2014, 03:21 AM
 
Location: Buckeye, AZ
28,006 posts, read 16,306,994 times
Reputation: 10070
Quote:
Originally Posted by tickyul View Post
Here is a batch file below......use this to clear all log files. It will be very useful...because a cleared event-viewer will allow you to spot fresh trends and make it easier to narrow down your problem.



Simply right-click copy this file and paste it into a new file via Windows Explorer.........save it as a *.bat file. Then simply run it by opening it.....you must use the "run as administrator" option.

@echo off
FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
echo.
echo Event Logs have been cleared! ^<press any key^>
goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:noAdmin
echo You must run this script as an Administrator!
echo ^<press any key^>
:theEnd
pause>NUL
I appreciate that because my event was filled with some silly errors along the way. Luckily because they said critical with the red circle with the white X, I was able to spot the logs that corresponded to the shut downs. Sadly there is not much more
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Old 04-04-2014, 03:05 PM
Status: "Psychological-Comfort-Pitbull" (set 19 days ago)
 
Location: Brawndo-Thirst-Mutilator-Nation
16,955 posts, read 17,129,775 times
Reputation: 13238
Quote:
Originally Posted by mkpunk View Post
I appreciate that because my event was filled with some silly errors along the way. Luckily because they said critical with the red circle with the white X, I was able to spot the logs that corresponded to the shut downs. Sadly there is not much more



Well, clearing the logs will give you a clearer picture of what is going on.

Kinda like on a car that is giving you troubles.......and you have a bunch of PCM error codes in memory. Sometimes it is best to just clear them out and then watch for the ones that come back.

The events sometimes have a link that will show additional information about that particular error......or you can Google the main terms that comes up with the error.


How old is your hard drive??? I have found that many times older hard drives get bad spots on them....and that bad spot wipes out some of the operating system (low level format as reinstall cures this)......this will cause either the blue screen of death and/or shutdown. Do you regularly use Windows update and your PC manufacturers update......a buggy driver can cause a shutdown also.
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Old 04-04-2014, 04:26 PM
 
Location: Arizona, The American Southwest
52,145 posts, read 30,209,677 times
Reputation: 91130
Have you checked the laptop's Power Options in the Control Panel, where you can set the criteria on when to make the laptop sleep or turn off if no activity occurs within a set amount of time?

Acers are not the most reliable, but at 2 years it's still too new to start having problems with it. I'm assuming this started happening recently, so somebody might have unintentionally changed the setting on the power options.

Every manufacturer's power options may be different, but they give you the options to control what you want the laptop to do at a set time interval.
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