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Old 12-14-2014, 06:51 PM
 
Location: Brooklyn
2,868 posts, read 4,205,767 times
Reputation: 5235

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My neighbor has a very nice Apple laptop but his Internet has been literally hijacketed by a stubborn redirect from time warner cable. It was in Safari and when he made chrome his default browser it synced all including the redirect. I use windows so I'm not very mac savvy. Where would we start looking for this bug? Should we download and use all the usual stuff like an anti-virus, malwarebytes, etc. This redirect may even prevent us from downing these programs. If so, I thought I would D/L the exe file on my computer then transfer to his computer using a simple flash drive and installing in this manner.
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Old 12-14-2014, 07:24 PM
 
48,516 posts, read 85,121,432 times
Reputation: 18083
I'd go back to a earlier time before chrome added personally.
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Old 12-14-2014, 07:48 PM
 
Location: OH>IL>CO>CT
5,421 posts, read 8,791,570 times
Reputation: 7541
A few points to be aware of:

Macs don't use .exe files. The equivalent are .dmg files

Malwarebytes does not have a Mac version

Try ClamXav instead. ClamXav

And/or try another browser.

I use Firefox with no problems. https://www.mozilla.org/en-US/firefox/all/

Good luck.........
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Old 12-15-2014, 06:32 AM
 
Location: HoCo, MD
4,603 posts, read 8,203,327 times
Reputation: 5185
If you haven't checked for "non-authorized" extensions in the browser, I would do that first. That's an easy fix (if that's the issue). I've seen a few recently where that was the case. Simple issue, but caused a lot of havoc with redirects and pop-ups.
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Old 12-15-2014, 08:20 AM
 
Location: Concord, NC
1,211 posts, read 1,966,818 times
Reputation: 807
Could this be a DNS issue that Time Warner Cable is redirecting invalid searches to their own search results? I know that some ISP's do this. We have had to put in Google or other free public DNS entries on some of our remote users due to this. Their ISP doesn't like the B2B connection we have with one of our clients.
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Old 12-15-2014, 11:23 AM
 
Location: Brooklyn
2,868 posts, read 4,205,767 times
Reputation: 5235
Quote:
Originally Posted by reed303 View Post
A few points to be aware of:

Macs don't use .exe files. The equivalent are .dmg files

Malwarebytes does not have a Mac version

Try ClamXav instead. ClamXav

And/or try another browser.

I use Firefox with no problems. https://www.mozilla.org/en-US/firefox/all/

Good luck.........
Thanks, I didn't know this. We'll give clamxav a try.
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Old 12-15-2014, 11:24 AM
 
Location: Brooklyn
2,868 posts, read 4,205,767 times
Reputation: 5235
Quote:
Originally Posted by macroy View Post
If you haven't checked for "non-authorized" extensions in the browser, I would do that first. That's an easy fix (if that's the issue). I've seen a few recently where that was the case. Simple issue, but caused a lot of havoc with redirects and pop-ups.
I did check in chrome and it was all clear.
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Old 12-15-2014, 11:35 AM
 
Location: Brooklyn
2,868 posts, read 4,205,767 times
Reputation: 5235
Quote:
Originally Posted by Sepulgeek View Post
Could this be a DNS issue that Time Warner Cable is redirecting invalid searches to their own search results? I know that some ISP's do this. We have had to put in Google or other free public DNS entries on some of our remote users due to this. Their ISP doesn't like the B2B connection we have with one of our clients.
It seems like it's something on his computer. He doesn't have internet right now and I don't need wireless in this tiny apartment. I hooked him up via an ethernet chord to my Internet, which does happen to be TW. I've done this to many laptops with no problem. He claims even when he takes his computer to starbucks or the library to use their wifi the same redirect occurs (maybe they have TW as well?).

I wish I knew more about macs but I'm finding this to be a learning experience for me as well. I'll try the suggestions from you guys on here. Anything thing else you can think of to help me maneuver the mac is appreciated.
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Old 12-15-2014, 11:44 AM
 
Location: Brooklyn
2,868 posts, read 4,205,767 times
Reputation: 5235
Quote:
Originally Posted by reed303 View Post
A few points to be aware of:

Macs don't use .exe files. The equivalent are .dmg files

Malwarebytes does not have a Mac version

Try ClamXav instead. ClamXav

And/or try another browser.

I use Firefox with no problems. https://www.mozilla.org/en-US/firefox/all/

Good luck.........
P.S. As I previously mentioned I will definitely give clamxav a try I was wondering if there are mac friendly AV programs? I use windows and have avast which I've been very happy with.
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Old 12-15-2014, 11:53 AM
 
Location: HoCo, MD
4,603 posts, read 8,203,327 times
Reputation: 5185
Quote:
Originally Posted by makossa View Post
P.S. As I previously mentioned I will definitely give clamxav a try I was wondering if there are mac friendly AV programs? I use windows and have avast which I've been very happy with.
Avast! has a free Mac version, as does Sophos and Avira.
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