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Old 01-18-2015, 10:22 PM
 
48,516 posts, read 85,092,512 times
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Ask to speak to warranty customer service; not the support. Should be no charge unless stated in warranty. If they want to diagnose then there should be no charge. Your only asking to return for warranty service. Hopefully you haven't changed OS from original or that might present a problem with warranty.
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Old 01-19-2015, 12:27 AM
 
Location: Diaspora
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Warranty info.

http://static.acer.com/up/Resource/A...581.1421648522
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Old 01-19-2015, 04:25 PM
 
Location: Ohio
13 posts, read 8,738 times
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Default Maybe it can be fixed

Quote:
Originally Posted by Ronaldon View Post
Hey guys,

I bought Acer Aspire V5-552G-X852 15.6-Inch laptop in May, 2014. For the past 2 months, it seems like the GPU is dying - it's getting extremely slow, once a week I'll get a blue screen because of this (all drivers updated), and it sometimes starts to overheat when I'm browsing (very rare).
That does not sound at all like a GPU failure issue to me. GPU (and sometimes motherboard) failure usually presents itself as a blank screen, or a screen that starts getting corrupted, along with the computer randomly freezing when being jostled or moved. Unless gaming, GPU speed generally does not affect your computer's perceived speed very much. The HDD and CPU (in that order) have much more affect on your computer's perceived speed.

First of all, the CPU heatsink could be getting clogged with dust, causing the machine to run hotter than normal. When the CPU gets hot enough, it throttles down to a slower speed, which could be why the laptop seems to be running slower. If the CPU gets too hot, it shuts off. At this point, most machines power off, although I have also seen some freeze.
If you have an air compressor with an airgun nozzle, you could try blowing the dust out. To dislodge the dust, you would be blowing the air IN where it normally comes OUT (the vent in the back), while holding the machine on its side so that the dusty air can come out of the fan intake on the bottom of the machine (most laptops have one there). Just be careful not to overspin the fan (use short bursts of air, and/or pin the fan by inserting a wire to hold it still).

Secondly, your computer is probably getting slowed down by bloatware and unneeded programs running in the background. Download, install, and run Process Hacker. In its status bar, you should see how many programs (processes) are running on your computer. With no other programs running, less than 40 is excellent, 40-60 is OK, 60-80 is poor, and 80+ is bad.
There are several ways to reduce that number. Go to Programs and Features and uninstall everything you don't need. Go to the Startup tab in Task Manager, and disable everything, and reboot. Then, if you notice you're missing a feature that you need (e.g. your laptop's hotkeys don't work), look for an entry in the Startup tab that looks like it is related, and re-enable it. Logging off and back on (or rebooting) will make the change take effect.
Once you've got things reduced, but working to your satisfaction, reboot your computer again, download MyDefrag, and defragment your C: drive using the System Disk Monthly script.
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