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Old 02-11-2015, 06:04 AM
 
Location: WV and Eastport, ME
11,714 posts, read 11,305,024 times
Reputation: 7698

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Quote:
Originally Posted by dkf747 View Post
I broke down and tried CCleaner a few days ago for the first time ever. The computer was frozen by Malware (Trojans I think). It was blue screening with a fake blue screen saying "Windows Health is critical! Call customer service at this (fake) number) The only way to regain control was to boot to Safe mode and run RKill. After that, we ran Malwarebytes to clean it out. It had to be run several times to get it all. Despite that, the computer would freeze up after a few minutes and give the blue screen (fake one), forcing a power down using the power button, and restarting it constantly. It took running Hitman Pro to stop the blue screens, but it still kept freezing up. We cleaned all the years of dust out of the case, but it still froze up constantly. So, I broke down and gave CCleaner a chance. It got rid of a lot of junk, but did not fix the freezing. So, I gave up and reformatted and reinstalled Windows 7. Now an 8 year old Dell runs like a 2 year old! CCleaner did not help at all, in this case.
If it was still freezing up with the "fake" blue screen (note you said: "but it still froze up constantly. So, I broke down and gave CCleaner a chance. It got rid of a lot of junk, but did not fix the freezing"), then you had not fixed the malware infection, which CCleaner probably wouldn't do anyway. That's why most of us often recommend both CCleaner and Malwarebytes.
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Old 02-11-2015, 09:10 AM
 
Location: Metro Washington DC
13,322 posts, read 20,368,637 times
Reputation: 7994
Quote:
Originally Posted by mensaguy View Post
If it was still freezing up with the "fake" blue screen (note you said: "but it still froze up constantly. So, I broke down and gave CCleaner a chance. It got rid of a lot of junk, but did not fix the freezing"), then you had not fixed the malware infection, which CCleaner probably wouldn't do anyway. That's why most of us often recommend both CCleaner and Malwarebytes.
The blue screens were no longer happening by that time. None of the various malware cleaning programs was finding anything. Avast wasn't finding anything either. The only thing wrong was that it kept freezing up after 15 to 30 minutes of use.
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Old 02-11-2015, 09:18 AM
 
10,753 posts, read 18,005,309 times
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Cleaning tools will remove the malware, they won't undo damage to the OS, registry, or system files. Some malware will actually delete important Windows services, causing various things like the firewall or Windows update to stop working, these things must still be checked and fixed if needed after the cleanup.
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Old 02-11-2015, 12:09 PM
 
Location: Wandering.
3,545 posts, read 5,679,592 times
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Quote:
Originally Posted by NHDave View Post
Cleaning tools will remove the malware, they won't undo damage to the OS, registry, or system files. Some malware will actually delete important Windows services, causing various things like the firewall or Windows update to stop working, these things must still be checked and fixed if needed after the cleanup.
To add to this, registry cleaners will only remove things they think don't belong there, but won't fix things that malware may have changed, removed, or added.
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Old 02-11-2015, 12:27 PM
 
10,753 posts, read 18,005,309 times
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Quote:
Originally Posted by Skunk Workz View Post
To add to this, registry cleaners will only remove things they think don't belong there, but won't fix things that malware may have changed, removed, or added.
That too
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Old 02-11-2015, 01:21 PM
 
Location: Greensboro, NC
5,894 posts, read 4,417,475 times
Reputation: 3934
I run a registry cleaner at least.......never. I used to run Spybot Search & Destroy, but haven't in years. Actually, the only thing I do run is AVG antivirus - free version. That's about it. I don't really use my computer at home a lot for web surfing.
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Old 02-11-2015, 05:32 PM
 
Location: Metro Washington DC
13,322 posts, read 20,368,637 times
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Quote:
Originally Posted by NHDave View Post
Cleaning tools will remove the malware, they won't undo damage to the OS, registry, or system files. Some malware will actually delete important Windows services, causing various things like the firewall or Windows update to stop working, these things must still be checked and fixed if needed after the cleanup.
Quote:
Originally Posted by Skunk Workz View Post
To add to this, registry cleaners will only remove things they think don't belong there, but won't fix things that malware may have changed, removed, or added.
Thank you. As I said, I never used it before. This was a test to see if it would help, and it didn't. I'll do something different next timE (because with Windows, I just know it will happen again).
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Old 02-11-2015, 08:18 PM
 
7,249 posts, read 5,705,958 times
Reputation: 7963
Quote:
Originally Posted by dkf747 View Post
Thank you. As I said, I never used it before. This was a test to see if it would help, and it didn't. I'll do something different next timE (because with Windows, I just know it will happen again).
Only if you allow it to happen.

For the most part, people choose to have their systems become infected with viruses and malware. And then they make other poor choices like running registry "cleaners" that offer no benefit and quite possibly cause even more damage.
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Old 02-11-2015, 08:43 PM
 
26,158 posts, read 15,740,286 times
Reputation: 17235
Quote:
Originally Posted by Skunk Workz
To add to this, registry cleaners will only remove things they think don't belong there, but won't fix things that malware may have changed, removed, or added.
Yes thats why its NOT A GOOD IDEA to just blindly delete what it finds,right Dave??

Because what it THINKS IS NOT NEEDED,may be very much needed!!
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Old 02-12-2015, 10:12 AM
 
Location: Metro Washington DC
13,322 posts, read 20,368,637 times
Reputation: 7994
Quote:
Originally Posted by JasonF View Post
Only if you allow it to happen.

For the most part, people choose to have their systems become infected with viruses and malware. And then they make other poor choices like running registry "cleaners" that offer no benefit and quite possibly cause even more damage.
It's the computer my family uses. One of them downloaded something, and my wife put in the password. There wasn't much I could do to stop it. I could restrict her privileges by changing the password, but I've decided the benefit of our relationship outweighs the occasional re-install.
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