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Old 07-09-2016, 07:14 PM
 
Location: in my mind
4,836 posts, read 6,731,371 times
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I'm trying to help a friend who is having virus problems (or something related) on their computer. I googled this page - The Best Antivirus Protection of 2016 | PCMag.com - but wondered if anyone can recommend any of these. My friend is not very computer literate (equal to my knowledge on this subject,which is almost nil) and can't really afford to pay someone to fix their computer. I don't know if its possible to install a program to help with this type of thing or not.

I realize it might be impossible for anyone to suggest anything when we don't actually know what is wrong with the computer- maybe paying someone to look at it is the only choice.

any ideas appreciated.
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Old 07-09-2016, 07:47 PM
 
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A virus protection may not be the issue of your friend's PC. It could be other stuff and needs cleaning up (or things on there that need deleting). Going to a place that services PCs is the best idea you mentioned. If there is going to be an HUGE amount to repair, it is best in my opinion to buy another one. This happened to me many, many years ago. The initial cost was okay but expensive but after they told me what they had to do and the cost I said, "forget it" and got another new PC.
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Old 07-09-2016, 08:06 PM
 
Location: in my mind
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Quote:
Originally Posted by veggienut View Post
A virus protection may not be the issue of your friend's PC. It could be other stuff and needs cleaning up (or things on there that need deleting). Going to a place that services PCs is the best idea you mentioned. If there is going to be an HUGE amount to repair, it is best in my opinion to buy another one. This happened to me many, many years ago. The initial cost was okay but expensive but after they told me what they had to do and the cost I said, "forget it" and got another new PC.
That makes sense thanks. I was sort of thinking the same thing. It seems one can get a fairly cheap laptop if you keep your eyes on sales, etc.
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Old 07-09-2016, 08:10 PM
 
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Quote:
Originally Posted by KittenSparkles View Post
That makes sense thanks. I was sort of thinking the same thing. It seems one can get a fairly cheap laptop if you keep your eyes on sales, etc.

Your welcome~! You may not be a Best Buys fan (like some people) but I like them. Then they have the Geek Squad that does repairs and fixes on your items. They can and have helped me without leaving my item because it wasn't too major. Try them.
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Old 07-09-2016, 11:31 PM
 
Location: SF Bay Area
13,343 posts, read 17,786,285 times
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If you're not sure on what the problem is then why not try to scan using the built-in Windows Defender or load one of the free ones: Avast, AVG, Panda ?
The Best Free Antivirus Protection for 2016 | PCMag.com
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Old 07-10-2016, 12:24 AM
 
Location: in my mind
4,836 posts, read 6,731,371 times
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Quote:
Originally Posted by jaypee View Post
If you're not sure on what the problem is then why not try to scan using the built-in Windows Defender or load one of the free ones: Avast, AVG, Panda ?
The Best Free Antivirus Protection for 2016 | PCMag.com

I would not have known to do that - so that is a good suggestion- I will pass that on to my friend.
There is a concern that my friend's ex may have put tracking software on the laptop, and my friend has not wanted to use it due to that. Do you know how to find out if something like that is on it?
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Old 07-10-2016, 08:13 AM
 
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antivirus programs will not normally identify legally installed tracking programs, because they're not viruses, and may not be considered malware.

To find and kill a tracking program, you'd need some understanding of what programs normally run on a computer.

This article has some good suggestions: Internet Tips: Fight Back Against Surveillance Software | PCWorld
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Old 07-10-2016, 03:53 PM
 
Location: Las Vegas nv
966 posts, read 1,219,500 times
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In May of this year I switched from the free AVG to Microsoft Security Essentials (MSE). My computer crashed a few times and I decided to try another security program. From advice here I chose MSE (for Win7). You can run a quick scan or a deep scan. The latter takes about 3 hours. It did find a Trojan on my system which AVG didn't pick up.
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Old 07-10-2016, 04:10 PM
 
28,648 posts, read 40,627,244 times
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Follow these steps before doing anything else. Never run more than one AV at a time.

http://www.city-data.com/forum/24654797-post2.html

And Malwarebytes (select full scan).

http://filehippo.com/search?q=Malwarebytes+Anti-Malware

Filehippo is a safe download site. Just don't click on any large ads after asking for the download. Be patient if it seems slow.
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Old 07-28-2016, 04:22 PM
 
Location: Las Vegas nv
966 posts, read 1,219,500 times
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Right, don't download from any computer magazine....you get a mess!!
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