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Old 07-20-2016, 08:26 AM
 
1,137 posts, read 792,532 times
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Like the title [edit] doesn't say... Do any of you have terrible experience with Lenovo Warranty Repair? They haven't returned my laptop sent in for repair for a cracked touchscreen.
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Old 07-20-2016, 03:23 PM
 
Location: Diaspora
21,540 posts, read 24,681,268 times
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Do you have the tracking number to prove they actually received it? MNF warranty doesn't usually cover cracked screens? Have you contacted them?

Experience? Three business day turnaround in US.
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Old 07-20-2016, 06:37 PM
 
Location: SF Bay Area
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What does your repair status indicate?

https://support.lenovo.com/us/en/repairstatus?
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Old 07-20-2016, 06:52 PM
 
1,137 posts, read 792,532 times
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I had an initial call and then email service sent. They shipped a FEDEX box to me. I shipped it at a FEDEX center but the FEDEX receipt got erased - bad thermal paper receipts get old and then self-erase themselves. Lenovo called me and can't explain why they are taking so long.
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Old 07-21-2016, 07:09 AM
 
2,902 posts, read 1,703,756 times
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These repairs are outsourced, at least they are for Dell, so the prime company, Lenovo in this case, does not have much influence.

Let me tell you my own horror story. Daughter, who was attending Oxford in England at the time, was home for two weeks, in need of a minor repair on her Dell laptop. Dell sent someone out, who could not fix the problem (a minor one with regard to the battery) and told her to send it in. We did, with a promise of turnaround before she had to go back to Oxford. 10 days later, no computer. She went without it. One month later, no computer, and no promise from Dell of anything. Started calling. No real response. BBB complaint. Dell "settled" the complaint without doing much of anything.

Finally, the machine gets returned - bare chassis without HDD (thank goodness she backed up) or battery - quite useless.

Contacted Dell, who accused us of having taken those parts out ourselves! Quite unbelievable. Finally appealed to a nationally known columnist who talks about these things. He contacted Dell, who finally owned up to the disaster and promised a fix. We ordered a new computer FOC from Dell. 10 days later, around the shipping date, they cancelled the order with no reason given. Turns out what we ordered was EOL so they stopped shipping. Made a new order, and finally received it 4 months after the problem began.

Had to send it to Oxford at my expense (not cheap, about $100) and my daughter had to go to London near Heathrow to pick it up herself, due to customs issues, but at least she got the computer.

There is no moral to this story, no suggestions regarding how to protect ourselves against corporate incompetence. We can't.

All we can do is backup, reguarly and often.
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Old 07-21-2016, 08:36 AM
 
1,137 posts, read 792,532 times
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Yeah, about 10+ weeks now without my Lenovo Yoga 3 Pro. It's 4.7W CPU is a low power gem, compared to the i7 Yoga 900 now. I may have to get forceful with Lenovo now.

And Lenovo moderates and edits out bad feedback on their Product reviews, so watch out.
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Old 07-21-2016, 12:11 PM
 
12,443 posts, read 22,107,090 times
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I have had an absolutely horrible experience with Lenovo, so much so that I won't buy another product of theirs ever again.

I had a Yoga 2 10" tablet that stopped accepting a charge. It was determined to be under warranty and I sent the notebook in. Got it back fairly quickly but in a similar state - ie it was never fixed. Total elapsed time from initial issue to "repaired" notebook was 6 weeks.

When I called them back again they said I could get a replacement. Believe it or not the Lenovo HQ is in my home town, and they gave me a name/number of a local person at that HQ. I called around 20 times over the span of about a week and left about as many messages.

Eventually I gave up. What I did was go to Best Buy, buy another just like it, and pull all the stickers and such off of it and put them on my notebook, and returned my notebook at the one I had bought new. About six months later I got an email from Lenovo asking if I had been able to contact the person they listed. I wrote a pretty simple email outlining what I did and how they have now pissed off at least two people (me and the next person who bought the notebook with my old one in the box).

As of now the notebook is about 1.5 years old from initial purchase and I had to turn off Windows updates (as in, completely off, it's never been updated) because it breaks the computer when it tries to do so. I just purchased a Macbook and won't go back to Windows computers. "They just work".

Oh well!
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Old 07-21-2016, 12:21 PM
 
1,137 posts, read 792,532 times
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Yeah, it seems Lenovo makes awesome laptops but they have aweful service.
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