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Old 08-06-2016, 09:56 PM
 
Location: Los Angeles, CA
181 posts, read 199,293 times
Reputation: 239

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I'm running iTunes 12.4.2.4 on Windows 10, but I've had this problem for months before upgrading to those versions of Windows or iTunes.

I play a movie or tv show and it's fine for about 20 minutes. Then the audio just stops. The volume is the same, and I can listen to music or podcasts without this problem.

If I exit the movie and click play, I get a few seconds of audio then it cuts out. If I exit iTunes and then open it back up, I get another 20 minutes of sound.

It's only audio, the video portion runs fine. Any ideas? I couldn't find an answer on any apple forum.
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Old 08-07-2016, 07:46 AM
 
2,909 posts, read 1,709,430 times
Reputation: 2988
Could be overheating, memory problems or others.

What kind of machine are you running - make, model year?

What is running in background? CPU usage when it cuts out? You can check this with task manager (ctl-alt-delete, then pick) on the performance tab, and also look at startup.
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