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Old 08-30-2016, 07:57 AM
 
73 posts, read 49,828 times
Reputation: 130

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Please excuse this question if previously asked. I searched but didn't see anything.

I have an HP laptop I bought in ~2013.

Computer works fine except with the latest update.

I CANNOT get my computer to connect to the WiFi. It is not my internet. It works fine for XBOX live, iPhone, etc. My computer will display my WiFi connection but it will not connect as it says at the bottom right corner of the screen unidentified network, no internet access.

I have tried reinstalling/removing/refreshing the LAN card under network adapters for the device manager. (I watched some YouTube video showing the steps and followed them.)

I have also removed AVG (what we had before the update) and reinstalled another antivirus program.

Nothing I do seems to work.

Thanks in advance.
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Old 08-30-2016, 07:59 AM
 
Location: St. Louis
3,287 posts, read 1,674,680 times
Reputation: 2163
Tried rebooting the modem?

Disconnect the power supply.

Wait one minute or more.

Reconnect the power supply.

Wait until the lights return to their usual state.

Check your connection again.
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Old 08-30-2016, 11:16 AM
 
Location: Log "cabin" west of Bangor
5,728 posts, read 6,921,053 times
Reputation: 10477
OP said the connection was working for the other devices. It's not the wi-fi/modem.

Event occurred after update- probably driver/settings borked.

OP- go into control panel and *tell* it to connect to the network, input password again if needed.
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Old 08-30-2016, 02:09 PM
 
28,648 posts, read 40,627,244 times
Reputation: 37346
No OS version mentioned.

Go to Network and Sharing Center and click on Troubleshoot Problems. You should have a number of choices. Run them one at a time then test the connection after each one.
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Old 08-30-2016, 03:00 PM
 
Location: Florida
4,635 posts, read 3,969,190 times
Reputation: 4504
Do a restore.
Go to your search box and input create a restore point (only way I can find restore point)
Should have menu box called System Properties.
Click on system restore (first prompt).
Read carefully before you click.
click next just text to read on this screen
You will have several dates. Pick the latest date that your system worked. Note the box at the bottom if you need more dates.
Follow the prompts carefully.
You might want to do some reading on the internet if you have not done this before.
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Old 08-30-2016, 03:52 PM
 
Location: St. Louis
3,287 posts, read 1,674,680 times
Reputation: 2163
Quote:
Originally Posted by Zymer View Post
OP said the connection was working for the other devices. It's not the wi-fi/modem.
My modem intermittently stopped doing wifi but kept lan cable access going. AT&T replaced it free.
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Old 08-30-2016, 04:28 PM
 
Location: SF Bay Area
13,343 posts, read 17,786,285 times
Reputation: 19664
Quote:
Originally Posted by rjm1cc View Post
Do a restore.
Go to your search box and input create a restore point (only way I can find restore point)
Should have menu box called System Properties.
Click on system restore (first prompt).
Read carefully before you click.
click next just text to read on this screen
You will have several dates. Pick the latest date that your system worked. Note the box at the bottom if you need more dates.
Follow the prompts carefully.
You might want to do some reading on the internet if you have not done this before.
Kind of drastic before doing any rudimentary investigations/fixes, don't you think?

I'd delete the existing network connection and start the network set up again. If that doesn't work then go to device manager and check whether the network adapter is functioning correctly and update the driver, if necessary.
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Old 08-30-2016, 04:30 PM
 
Location: SF Bay Area
13,343 posts, read 17,786,285 times
Reputation: 19664
Quote:
Originally Posted by OpanaPointer View Post
My modem intermittently stopped doing wifi but kept lan cable access going. AT&T replaced it free.
Ok but OP said "I CANNOT get my computer to connect to the WiFi. It is not my internet. It works fine for XBOX live, iPhone, etc."
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Old 08-30-2016, 04:31 PM
 
Location: St. Louis
3,287 posts, read 1,674,680 times
Reputation: 2163
Quote:
Originally Posted by jaypee View Post
Ok but OP said "I CANNOT get my computer to connect to the WiFi. It is not my internet. It works fine for XBOX live, iPhone, etc."
And I said that everything BUT wifi worked on my modem.
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Old 08-30-2016, 04:45 PM
 
2,909 posts, read 1,709,430 times
Reputation: 2988
Sometimes the fix is as simple as turning the wifi adapter off then on. A good place to start is to go to device manager and see if the adapter is working properly according to Win10.

At worst you could either (1) do a direct connection to the router to see if you can get an updated driver. Several ways to get the driver or (2) buy a cheap usb adapter.

I would not do a restore at this point, and note that restores often fail, unless you're in safe mode.
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