ASUS Laptop Keyboard Malfunction (laptops, screen, reset, how to)

[irman]

I am cleaning up a laptop. Once cleaned, it will then be given to young teenager.
(Clean up was done by resetting to factory specs.)

Problem:
The Letter "P" will not produce "P", but will produce the character "*".
(it did that before the clean up)

On-Screen key board does produce a "p" when touched.

Does anybody know why that is and how to fix that ?

Computer = ASUS laptop RQ301LA
OS = Windows 8.1

TIA


Update.

Found the solution. Numlock was on ! duuuuhhhh

[Malloric]

Keyboard is fried. Replace the keyboard or use an external one.

You could try something like KeyTweak to remap * to P. Might work. Worth a shot since it's free. You'll have to use alt+56 to get 8 though. Less annoying than alt codes for p/P but still annoying.

[irman]

Originally Posted by Malloric

Keyboard is fried. Replace the keyboard or use an external one.

You could try something like KeyTweak to remap * to P. Might work. Worth a shot since it's free. You'll have to use alt+56 to get 8 though. Less annoying than alt codes for p/P but still annoying.

Thanks, but in actuality it is a common problem with these ASUS laptops.
The keyboard layout really does not have a numerical separate pad, so if you use an external keyboard, you might turn on NumLock. Then when you remove the external keyboard, the letter P is remapped.
Fix is to use another external keyboard, turn off NumLock, and then remove the keyboard.
Problem fixed.