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Old 01-17-2018, 04:14 AM
 
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Been using an HP printer for the last 5 years,on a recent router upgrade from my service provider i now find my PC doesnt acknowledge my printer so i cant print anything thats online.
Any ideas?
Thanks
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Old 01-17-2018, 04:41 AM
 
Location: Johannesburg, South Africa
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Is your printer connected directly to your PC via USB or over your local network? If the latter is it via cable or wifi?

Presumably you can printer locally? (ie printing documents directly from your PC)

On some printers there is a network/wifi setup function that should get you onto your local network. Have you checked this?

There could also be a firewall issue between your router, printer and PC that might need checking (accepting ports etc)

One final thing you could try is logging onto your Router's admin page and checking if your printer has an allocated IP and can be seen on your network.

These are just a few pointers to try first.
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Old 01-17-2018, 01:38 PM
 
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It was connected through wifi up till now and yes i can still scan and copy just cant print anything from an online source..
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Old 01-17-2018, 01:50 PM
 
Location: Santa Monica, Ca
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Quote:
Originally Posted by jambo101 View Post
It was connected through wifi up till now and yes i can still scan and copy just cant print anything from an online source..
Up til now? Are you hard wired now? If you're trying to use it wirelessly you have to set it up again for wifi,
Your new router probably has a different IP address so it's not seeing your printer. If you are hard wired try re-installing the software for your printer. ( set it up again from scratch).
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Old 01-17-2018, 05:37 PM
 
Location: Florida
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Look up the procedures to install the printer as if you just purchased it.
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Old 01-17-2018, 11:34 PM
 
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I'm not really tech savvy but from what i understand i should uninstall the printer completely then re install it? If so should i re install it with a hard wire or will it default to wifi?
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Old 01-18-2018, 03:06 AM
 
Location: Johannesburg, South Africa
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Depending on what operating system you're using, but let us assume Windows, you can uninstall your printer by going into "Programs and Features" and select your printer from the list. Once done, reboot your machine (not mandatory, unless otherwise told to do so), and then reinstall (assuming you have the installation discs/files to hand).

I would be inclined to go with hard-wiring first, as its quicker to setup, and will give you an indication if you can access/print from the web. Setting up the wifi to see your router/network needs a little more work, so try hard-wire first.
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Old 01-18-2018, 03:13 AM
 
35,124 posts, read 42,565,059 times
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Quote:
Originally Posted by Just Zola View Post
Depending on what operating system you're using, but let us assume Windows, you can uninstall your printer by going into "Programs and Features" and select your printer from the list. Once done, reboot your machine (not mandatory, unless otherwise told to do so), and then reinstall (assuming you have the installation discs/files to hand).

I would be inclined to go with hard-wiring first, as its quicker to setup, and will give you an indication if you can access/print from the web. Setting up the wifi to see your router/network needs a little more work, so try hard-wire first.
Any discs that came with the printer disappeared long ago. i'm starting to wonder if the most expedient course of action would be to go buy another printer.
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Old 01-18-2018, 03:31 AM
 
Location: Johannesburg, South Africa
3,566 posts, read 1,522,034 times
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Quote:
Originally Posted by jambo101 View Post
Any discs that came with the printer disappeared long ago. i'm starting to wonder if the most expedient course of action would be to go buy another printer.
You might be lucky enough to download the appropriate installation and driver files from the manufacturer's website

(don't uninstall your printer until you do manage to find the right install files)
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