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Old 03-07-2018, 11:09 PM
 
Location: League City
3,479 posts, read 6,750,758 times
Reputation: 4187

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Ok, I ordered a video card from Amazon. The box arrived today - unsealed. And it was in the original product box - no packing box. They just slapped a tracking sticker on it and away it went. The thing that gets me the most is the unsealed box because it easily opens along the length of the package and not one of the top or bottom sides. I can easily envision the unsealed box being wedged open while jostling in a sea of letters and rigid cardboard packages.

I realize that I am getting up there in the years, and I am behind on a lot of things, but is this how business is conducted these days? Am I wrong for immediately searching the Amazon website for their return policy? My first instinct is to return it with a complaint, but I am wondering if this is how things are done now days.
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Old 03-08-2018, 08:03 AM
 
Location: Cleveland, Ohio
11,818 posts, read 13,961,605 times
Reputation: 8055
No this is not normal.

However, I certainly wouldn't return something that I ordered over that. That seems extreme.
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Old 03-08-2018, 11:18 AM
 
Location: League City
3,479 posts, read 6,750,758 times
Reputation: 4187
Thanks for the comment. I was immediately incensed when I found my package on the porch, but after a few minutes I wondered if I over reacted. I needed to hear others opinion.
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Old 03-08-2018, 12:05 PM
 
Location: OH>IL>CO>CT
5,416 posts, read 8,781,614 times
Reputation: 7526
Not everything listed on Amazon is shipped by Amazon.

Some stuff is shipped directly from an Amazon affiliate that uses Amazon only for advertising, ordering, and billing.
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Old 03-08-2018, 09:26 PM
 
Location: Vallejo
14,512 posts, read 16,536,277 times
Reputation: 13066
Depends if I bought a new one or used/open box. New I'd return it. Sorry, but if I'm paying nearly double for a new video card from I third-party seller I expect it to, you know, be new... not something that's been used in a mining rig for the past 6-18 months at full load 24/7 and possibly inadequately cooled.
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Old 03-09-2018, 09:49 AM
 
Location: Cleveland, Ohio
11,818 posts, read 13,961,605 times
Reputation: 8055
But why would you assume it's used, Malloric? It's pretty easy to tell if its used. New eectronics have a very specific odor, which I love BTW. Way better then new car smell.
I assumed it got a bit damaged in transit.
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Old 03-09-2018, 11:15 AM
 
Location: Raleigh, NC
2,296 posts, read 3,488,479 times
Reputation: 3007
Your selling website, (and the manufactureres) should have a "What's in the box" listing you can check to make sure all is contained.

Then look at the actual motherboard connections. You should be able to tell by light scratch marks if it's ever been inserted.
If anything is missing or show signs of prior use, then it might have been a "factory reconditioned" box (IE: someone bought it, returned it, the factory made it workable, and set it to be resold). If so, you paid new prices for what should have been discounted.
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Old 03-09-2018, 11:23 AM
 
Location: McAllen, TX
3,970 posts, read 2,614,010 times
Reputation: 4741
Ditto on not everything is sold by Amazon. They have a large network of 3rd party resellers. From the sounds of it, they sent you a card with OEM packaging, meaning not much packaging at all. This is used for system builders. It does not necessarily mean that it was opened by anybody.

The alternative would be retail packaging which would make sense if it was direct from Amazon. Retail packaging would also be seen at retail stores such as Best Buy and Walmart.

Can you provide a link for the item on Amazon?
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Old 03-10-2018, 12:59 AM
 
Location: League City
3,479 posts, read 6,750,758 times
Reputation: 4187
This is the link to the card from my delivered-orders page:
https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

This is the card in case the link doesn't work:
MSI GAMING GeForce GT 710 2GB GDDR5 64-bit DirectX 12 Low Profile Graphic Card (GT 710 2GD5 LP)

On my delivered-orders list, it says "Sold by: Amazon.com Services, Inc." but it looks like that changes to "J-Electronics" when I click on that link above.

Also I paid $49.99, but the price is higher when I click on that link.

I noticed the manual has some very subtle wrinkling. Since it's not an expensive card, I will chalk it up to lesson learned. I think I will buy electronics in person from Fry's from now on. I'll still use Amazon for books though. I love used books.
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Old 03-10-2018, 09:17 AM
 
Location: McAllen, TX
3,970 posts, read 2,614,010 times
Reputation: 4741
Quote:
Originally Posted by DanielWayne View Post
This is the link to the card from my delivered-orders page:
https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

This is the card in case the link doesn't work:
MSI GAMING GeForce GT 710 2GB GDDR5 64-bit DirectX 12 Low Profile Graphic Card (GT 710 2GD5 LP)

On my delivered-orders list, it says "Sold by: Amazon.com Services, Inc." but it looks like that changes to "J-Electronics" when I click on that link above.

Also I paid $49.99, but the price is higher when I click on that link.

I noticed the manual has some very subtle wrinkling. Since it's not an expensive card, I will chalk it up to lesson learned. I think I will buy electronics in person from Fry's from now on. I'll still use Amazon for books though. I love used books.
I didn't see anything about the packaging on the page so it was not obvious. If you wish, you could message the vendor and ask to see if you were missing any parts. OEM packaging is usually cheaper but come to think of it I have not ever received anything packaged that way when buying from Amazon even if from a 3rd party. Don't be turned off by this one purchase. Amazon is the world's #1 retailer for a reason and sell EVERYTHING. Sure they started out with books many years ago but now...
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