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Old 03-31-2018, 07:50 PM
 
209 posts, read 114,113 times
Reputation: 484

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My sister bought a Dell laptop and she decided to add a password to log on and now can't remember what she used. She called Dell and was told that it would cost $189 for them to help her with it and has yearly guarantee expired last month.

Is there anything that can be done short of having to pay them that enormous amount. It has Windows 10 and luckily she saved all her work on a flash drive.

Grateful for any input
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Old 03-31-2018, 08:05 PM
 
Location: Florida & Cebu, Philippines
2,808 posts, read 2,516,174 times
Reputation: 2877
Quote:
Originally Posted by PetiteGem View Post
My sister bought a Dell laptop and she decided to add a password to log on and now can't remember what she used. She called Dell and was told that it would cost $189 for them to help her with it and has yearly guarantee expired last month.

Is there anything that can be done short of having to pay them that enormous amount. It has Windows 10 and luckily she saved all her work on a flash drive.

Grateful for any input
What operating system? Windows 10 I will assume.

https://www.youtube.com/watch?v=j0_N5gZ-PWs

http://www.lazesoft.com/download.html
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Old 03-31-2018, 08:49 PM
 
209 posts, read 114,113 times
Reputation: 484
I thank you for your counsel. She has Windows 10 and she downloaded what you recommended and went on the youtube link but she gets this instead of what it says in video:

Boot (on top)

underneath it says
Fast Boot (Enabled)

Boot List Option (UEFI)
File Brower Add Boot Option
File Browser Del Boot Option
Secure Boot (Enabled)
Load Legacy Option Rom (Disabled)

Boot Option Priorities
Boot Option #1 (Windows Boot Manager)

She is not sure which one of those she is supposed to press because it is not listed with the youtube video.
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Old 03-31-2018, 09:19 PM
 
1,301 posts, read 676,330 times
Reputation: 2350
I did the same thing, I changed the password on my laptop the night before I moved and had the laptop in storage for 2 months and of course forgot the new password... luckily I had backed up all my files right before shutting it down that last night. I took it to Best Buy and they changed me I believe about $89 to reformat and reset the password. That was cheaper than Dell would charge and cheaper than buying a new laptop.

Good luck!
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Old 03-31-2018, 11:19 PM
 
Location: Mount Laurel
4,169 posts, read 9,405,537 times
Reputation: 3472
Use this method.


https://www.top-password.com/blog/re...h-sticky-keys/
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Old 04-01-2018, 10:40 AM
 
209 posts, read 114,113 times
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Thank you everyone, nothing worked so she has decided to buy another computer instead, she said it doesn't make sense for her to pay $189 to fix this one when she can get a more modern version for a little bit more $.

Anyone have experience with this: Inspiron 15 3000
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Old 04-01-2018, 04:08 PM
 
Location: Florida
4,632 posts, read 3,958,568 times
Reputation: 4494
This might help if she used a microsoft account. When you set up the machine they try and get you to set up the account incase you have the problem you have.
https://support.microsoft.com/en-us/...t-sign-in-cant

Assume you have done a search as their is a lot of options on the net.
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Old 04-01-2018, 04:23 PM
 
Location: (six-cent-dix-sept)
4,883 posts, read 2,500,163 times
Reputation: 3142
Netbook Windows 7 password help
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Old 04-01-2018, 06:32 PM
 
40,197 posts, read 41,799,403 times
Reputation: 16748
You don't need to buy a new computer because of a lost password.... Do a Google search on Dell Recovery Parttion. At the very least you should be able to restore it to exactly how it came when she bought it.

If there is files on the computer you wish to recover first then it gets a little more complicated but not un-doable, do not run the recovery options until you recover them first. I can offer some advice on that if you need it.
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Old 04-02-2018, 06:14 AM
 
Location: Mount Laurel
4,169 posts, read 9,405,537 times
Reputation: 3472
Quote:
Originally Posted by PetiteGem View Post
Thank you everyone, nothing worked so she has decided to buy another computer instead, she said it doesn't make sense for her to pay $189 to fix this one when she can get a more modern version for a little bit more $.

Anyone have experience with this: Inspiron 15 3000

No.. It does not make sense to spend $189 to fix this issue. If she purchased another, this computer can be easily fixed. Fix it and sell it on CL for at least $100. Most of the methods for getting around the password will involve having a 2nd computer to get access to software tools (if one doesn't have it already).
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