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Old 04-12-2018, 05:54 PM
 
Location: Cochise county, AZ
5,290 posts, read 3,679,489 times
Reputation: 11316

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And now it won't let me in. When I moved, in September, I just started using my kindle instead of my laptop. It's a Toshiba, if that makes a difference.

Can anyone help me over ride this or what can i do? As it is, it's useless.
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Old 04-12-2018, 05:59 PM
 
28,638 posts, read 40,617,860 times
Reputation: 37346
Forgot password on Dell laptop purchased last year
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Old 04-12-2018, 07:42 PM
 
Location: Cochise county, AZ
5,290 posts, read 3,679,489 times
Reputation: 11316
I'll try these tomorrow. Exhausted tonight.

Fingers crossed for success.

Thanks Tek, you are a whiz! Or is that Wizard?
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Old 04-12-2018, 10:39 PM
 
28,638 posts, read 40,617,860 times
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I hung up my Wizards hat in 2009-10. Now I am a wizard.
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Old 04-13-2018, 01:06 PM
 
Location: Cochise county, AZ
5,290 posts, read 3,679,489 times
Reputation: 11316
Video says press shift & restart button. Where is the restart button? I see CTRL, FN, what looks like Windows flying & ALT. I've pressed each of them & nothing happens.

Okay, the 4,th,or5th video.said how.waiting now. Windows is getting ready.

Last edited by meo92953; 04-13-2018 at 01:31 PM..
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Old 04-13-2018, 04:22 PM
 
Location: Cochise county, AZ
5,290 posts, read 3,679,489 times
Reputation: 11316
Well, I got all th way to delete files. It did that, took a few hours, & now is in a continuous loop that says there was a problem &,they will restart it for me. And yes, I went to Microsoft support & am waiting on them.

In the meantime, what recommendations does anyone have for a new pc or laptop? I don't like Dell since they were bought out. Had to get a supervisor involved when my laptop had a problem.

Toshiba, when I called about what to do to reset my password transferred me to some answering place that tried to scam me out of $41. I threatened to report them to a fraud government program & it looks like they backed down.

Who is left? I did not need any support from Toshiba until this happened & liked my machine. I refuse to deal with Dell - it was a brand new laptop, can't remember what the problem was but took way too much time to fix it & the frustration was unbelievable.

For a start, the 'customer service' reps were in a different country & the first rep was VERY respectful & insisted, since I was female, that I didn't know anything. It went downhill from there.

So what do I buy? Any advice is appreciated. Thank you.
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Old 04-15-2018, 02:00 PM
 
4,269 posts, read 8,020,951 times
Reputation: 6083
I am just thinking maybe you can go into the bios and delete/disable the password option and voila no password is needed. But I think I am definitely wrong. This would make it too easy to bypass password protected computers. Never mind me. My mind is restless.
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Old 04-15-2018, 05:26 PM
 
28,638 posts, read 40,617,860 times
Reputation: 37346
Wrong password(s) in BIOS. Neither is for Windows.
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Old 04-15-2018, 05:28 PM
 
28,638 posts, read 40,617,860 times
Reputation: 37346
Who is left?

Local computer shops. Not Best Buy.

Having a geek do it should (?) cost less than a new computer, easily. I used to do it for clients and charged $50 on average. Who knows what they expect now.
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Old 04-17-2018, 12:03 PM
 
Location: Chandler, AZ
2,584 posts, read 1,318,512 times
Reputation: 6123
https://www.techrepublic.com/blog/tr...help-of-linux/
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