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Old 05-03-2018, 07:31 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,721 posts, read 42,000,872 times
Reputation: 30764

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My laptop had been working fine until 2 days ago when it would randomly start planting black squares/rectangles around the screen. A search for this issue said it was likely from an update that didn't install properly, makes sense as one of those auto updates was done around the time the problem began. I tried doing a system restore to an earlier date and now Google Chrome refuses to open. I undid the system restore but Chrome still refuses to open.

I'm guessing I could always download Chrome again but I'd really like to keep the bookmarks I already had in Chrome. Hints, tips, suggestions appreciated before I start searching for mystical incantations and/or rites which may include graveyards and chicken blood.
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Old 05-03-2018, 08:57 AM
 
Location: Florida & Cebu, Philippines
2,808 posts, read 2,519,339 times
Reputation: 2877
uninstall the updates back to the date you think the problem started.
Start
Control Panel
Uninstall a Program
View installed updates
then wait until they populate and uninstall each one,
then restart
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Old 05-03-2018, 08:58 AM
 
Location: Cleveland, Ohio
11,849 posts, read 13,978,818 times
Reputation: 8083
Export your Chrome Bookmarks.
Uninstall.
Reboot.
Reinstall.
Import Bookmarks.
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Old 05-03-2018, 09:39 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,721 posts, read 42,000,872 times
Reputation: 30764
Quote:
Originally Posted by Mr. Lee View Post
uninstall the updates back to the date you think the problem started.
Start
Control Panel
Uninstall a Program
View installed updates
then wait until they populate and uninstall each one,
then restart

Thanks for the reply!

I'd already system restored back to a point before the issue started so all of the installed updates are before the issue began.
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Old 05-03-2018, 09:43 AM
 
Location: By the sea, by the sea, by the beautiful sea
58,721 posts, read 42,000,872 times
Reputation: 30764
Quote:
Originally Posted by Peregrine View Post
Export your Chrome Bookmarks.
Uninstall.
Reboot.
Reinstall.
Import Bookmarks.
I think I'm screwed!

I looked at the list of installed programs and double clicked on Chrome thinking it would open, it apparently uninstalled instead and I don't see 'undo' anywhere near.


Surprise! Surprise!

Even though I'd apparently uninstalled Chrome, I downloaded it again and when I opened it all my old bookmarks were there, and I have no idea why.

Last edited by burdell; 05-03-2018 at 09:53 AM..
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Old 05-04-2018, 02:46 PM
 
Location: By the sea, by the sea, by the beautiful sea
58,721 posts, read 42,000,872 times
Reputation: 30764
It seems the problem may be with the Chrome browser. After looking around I found a forum advising going into the browser settings and disabling hardware acceleration to correct this issue. So far it seems to be working with no bad side effects. fingers crossed.
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