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Old 06-21-2018, 04:05 PM
 
Location: Oregon Coast
5,835 posts, read 2,396,089 times
Reputation: 7755

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Bad news update. I got a call from the data recovery guy. He said they are still working on recovering my data, but it's still showing up as an unrecognized device. Which is what I figured out before I gave it to them. He said they haven't given up on it yet, but that the chances of recovering the data have gone down significantly. Which is a big change from the last time I talked to him, when he was optimistic that they could recover the data. I guess thit means I'm SOL. I can't afford a $1,000 data recovery, if that would even work.
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Old 06-22-2018, 11:23 AM
 
28,619 posts, read 40,594,929 times
Reputation: 37291
I went through this with a client. Every picture of their 2 year old was on a "failed" drive. That's all they wanted back. The young woman was distraught over it.

I spent a few hours over a weekend starting a computer I had it in as drive D: and grabbing pictures when it would read the drive. That was about every 10th try. I got every picture back and only charged them for the time spent actually recovering data since I was on another project at the same time. Sometimes you get lucky.

Put everything on a usb and taught them how to use backup software.

It's a shame the OP didn't go the more expensive route. Out $500 and for maybe $500 more they could have read the platters. It becomes a completely different process when the platters are removed and the mechanical problems are bypassed.
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Old 06-22-2018, 03:42 PM
 
Location: Oregon Coast
5,835 posts, read 2,396,089 times
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Quote:
Originally Posted by Tek_Freek View Post
I went through this with a client. Every picture of their 2 year old was on a "failed" drive. That's all they wanted back. The young woman was distraught over it.

I spent a few hours over a weekend starting a computer I had it in as drive D: and grabbing pictures when it would read the drive. That was about every 10th try. I got every picture back and only charged them for the time spent actually recovering data since I was on another project at the same time. Sometimes you get lucky.

Put everything on a usb and taught them how to use backup software.

It's a shame the OP didn't go the more expensive route. Out $500 and for maybe $500 more they could have read the platters. It becomes a completely different process when the platters are removed and the mechanical problems are bypassed.
The $500 is to recover 1TB of data from the drive, and copy it to a good drive. If they don't recover the data, I get a full refund. I'm not sure what happens if they only recover part of it. If I understand what he told me, right now the drive is starting up, but it is showing no disk there.

I wish I could better understand what is happening. All indications are that it is a software problem. My data should be there, or most of it. But why can whatever is left not be found?
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Old 06-22-2018, 05:42 PM
 
28,619 posts, read 40,594,929 times
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That's better. $500 for nothing is where my head went. As Bill the Cat says, "Ack!"
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Old 06-22-2018, 05:44 PM
 
Location: Oregon Coast
5,835 posts, read 2,396,089 times
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I got another call from them. They are refunding my money and sending the drive back to the store. The next option they are giving me is to spend $1,300 for another data recovery service. Unfortunately I don't have that much money to spend. So unless I can figure out something else to try, I guess I'm done. I'm sure they tried all the possible software options. They invested their time and money in it, and failed. I think the next step would be to take the drive apart.
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Old 06-22-2018, 05:59 PM
 
28,619 posts, read 40,594,929 times
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Quote:
Originally Posted by Cloudy Dayz View Post
I got another call from them. They are refunding my money and sending the drive back to the store. The next option they are giving me is to spend $1,300 for another data recovery service. Unfortunately I don't have that much money to spend. So unless I can figure out something else to try, I guess I'm done. I'm sure they tried all the possible software options. They invested their time and money in it, and failed. I think the next step would be to take the drive apart.
Used to be we could buy a drive the same as the one we had and swap out the controller card. I don't know if that's still done.
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Old 06-23-2018, 01:47 AM
 
Location: Oregon Coast
5,835 posts, read 2,396,089 times
Reputation: 7755
Quote:
Originally Posted by Tek_Freek View Post
Used to be we could buy a drive the same as the one we had and swap out the controller card. I don't know if that's still done.
Actually I have an identical drive to it. If that was an option, I could clear the files of that drive and use it for parts. I'll keep researching it, but at this time I'm not expecting to recover my data anymore.
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