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Old 06-05-2018, 07:34 PM
 
Location: SF Bay Area
61 posts, read 30,893 times
Reputation: 61

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About two years ago, I brought my Mac laptop in to the Apple Store for the first time. The Mac had been several years old by then, and obviously the warranty had expired. At the time, I had been expecting to pay to have a new logic board installed, so I was surprised when I was told that the installation was free.

Fast forward to the other day. I picked up my MacBook Pro, which I had brought in the day before. It wouldn't boot up, so someone there ran a diagnostics test, told me what the problem was (needed new software), and that I was to pick it up the next day -- which I did. Mac works just fine, no problem there. Again, repair and installation were free.

It's now twice that I got free repairs from Apple. I'm wondering: what exactly is Apple's policy on repairs for their products?
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Old 06-06-2018, 06:28 AM
 
7,200 posts, read 3,933,529 times
Reputation: 6818
You got lucky, unless you had AppleCare. There are a few known issues with some models where they will repair problems for longer (staingate is one) but generally this is just goodwill on their part.
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Old 06-06-2018, 08:38 AM
 
Location: Richardson, TX
11,346 posts, read 17,884,106 times
Reputation: 28851
Good for you. I’ve never had a great customer service experience at the Apple store.
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Old 06-06-2018, 02:58 PM
 
Location: Florida
4,636 posts, read 3,969,190 times
Reputation: 4504
I had a bad charger that was out of warranty and they exchanged if for free. Can just assume they give the store employees some discretion in how they handle repairs.
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Old 06-06-2018, 09:11 PM
 
Location: Tennessee
25,247 posts, read 18,718,110 times
Reputation: 29829
My family has had several instances of iPhone 6's with touch disease being repaired for free.
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