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Old 07-06-2008, 09:26 AM
 
1,320 posts, read 3,202,679 times
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I have been using a Dell Lattitude Laptop (C610) via phone line. Now I can no longer get to aol. It cannot detect the modem, and is telling me to turn it on? Is there a switch that got turned off? If so where? Or is it internal. Please help!
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Old 07-06-2008, 10:23 AM
 
13,072 posts, read 11,578,065 times
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Quote:
Originally Posted by cdcdguy View Post
I have been using a Dell Lattitude Laptop (C610) via phone line. Now I can no longer get to aol. It cannot detect the modem, and is telling me to turn it on? Is there a switch that got turned off? If so where? Or is it internal. Please help!
That model has a built in (internal) V.90 modem. Best bet is to first check your device list to see if the Modem is having any issues.

When AOL starts up, click the options tab and look to see if it can find it again.

If that doesn't work, go to <device manager> (rightclick properties on <my computer>--> click <hardware tab>--><device manager>) within XP and see if the device isn't yellowed out or having issues.

Also, you can go to <My Network places>--><properties> to see your connection that AOL created when it was installed. Check the settings on that (compare with AOL's help site to make sure everything is looking good).

AOL has lots of issues, I worked on many machines in my early years with them and they are a real pain. Best bet is to go to AOL's help site and see if you can't find anything that is in reference to your problem. They most likely have a check list for the issue you are having to help you find the problem.
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Old 07-08-2008, 10:19 AM
 
Location: Orlando, FL
17 posts, read 125,373 times
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Quote:
Originally Posted by cdcdguy View Post
I have been using a Dell Lattitude Laptop (C610) via phone line. Now I can no longer get to aol. It cannot detect the modem, and is telling me to turn it on? Is there a switch that got turned off? If so where? Or is it internal. Please help!
Sometimes when you run Microsoft Update, Microsoft will "upgrade" drivers for certain hardware on your machine. I couple of months ago I ran an Update that replaced the driver for my video card, which messed up my system until I rolled it back. Check the manufacturer's website for any executable files that could be run for your device, make sure you have the proper drivers installed. It could also be possible that the modem just went kaput and it's time for a new one.
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Old 07-14-2008, 04:02 AM
 
1,320 posts, read 3,202,679 times
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There was a virus at work, but all is ok now. Thanks!
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