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Old 09-07-2008, 10:59 AM
 
Location: Arizona, The American Southwest
52,155 posts, read 30,216,560 times
Reputation: 91136

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I've never seen this problem before, but I have a Gateway 7210GX laptop that's only about 3 and a half years old. I had to use the recovery CD because of a problem I had with it last week. The recovery utility created a back-up folder of all the documents and images. Anyhow, the recovery utility reinstalled Windows XP (Home Edition) and now I can't even open any of the documents that were in the "My Documents" folder because I keep getting an error that says "Access Denied", even simple text documents, when I try to open them with Notepad, I get that same error. Now the strange thing is, I can open the files in the My Pictures, and My Videos folders without any problems!

I checked the folder and file permissions and I didn't see any problems there, but I tried to make the My Documents folder shared with all users, and it gave me an error saying it couldn't do that!

I ran chkdsk /P /R and it didn't find any problems, so that elimintates the possibility of bad spots on the hard drive.

Has anybody seen that problem before? If so, what did you do to resolve it?

I've done many system recoveries with Windows 2000, and XP in the past, and I never saw that problem befire, and if it weren't for all of the personal files that I have on there, I would have just reformatted the drive and reinstalled a fresh copy of XP.

Thanks in advance.
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Old 09-07-2008, 12:35 PM
 
11,715 posts, read 36,339,299 times
Reputation: 7514
Did you check the NTFS permissions on the folder in safe mode? I thought the security tab on the folder's property sheet only showed up in safe mode when using XP Home. You'll probably need to take owernship of the files before adding an ACE for yourself with full permission.

If you can't get through the permissions, you might want to boot from something like a BartPE CD and copy the files to a FAT32 USB drive that'll lose the permissions. Then boot back into Windows and copy the files to where you want.
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Old 09-07-2008, 01:48 PM
 
10,753 posts, read 18,007,151 times
Reputation: 10244
How to take ownership of a file or folder in Windows XP
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Old 09-07-2008, 11:13 PM
 
Location: Arizona, The American Southwest
52,155 posts, read 30,216,560 times
Reputation: 91136
Quote:
Originally Posted by EscapeCalifornia View Post
Did you check the NTFS permissions on the folder in safe mode? I thought the security tab on the folder's property sheet only showed up in safe mode when using XP Home. You'll probably need to take owernship of the files before adding an ACE for yourself with full permission.

If you can't get through the permissions, you might want to boot from something like a BartPE CD and copy the files to a FAT32 USB drive that'll lose the permissions. Then boot back into Windows and copy the files to where you want.
Quote:
Originally Posted by NHDave View Post
EscapeCalifornia, yes on XP Home, the "Security" tab only appears if you boot in Safe mode, and I already tried that before creating this thread, and I set the permissions and ownership correctly, and that still didn't help. That's why I mentioned I've never seen this issue before.

NHDave, thanks for the link, but I've already tried everything.

Like I mentioned, I can access sub-folders under the "My Documents" folder, under the back-up folder the Gateway recover utility created, and I was able to move the My Pictures and My Videos folders from the back-up folder, to the new My Documents folder that was created with my new account, with administrator permissions.
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Old 09-08-2008, 05:16 AM
 
Location: Amelia View
4,243 posts, read 12,766,272 times
Reputation: 3796
A few years ago I had issues with my Gateway desktop running XP Media Center. After all the recovery crapola was complete and my machine back in business, for some reason I was no longer the Administrator and couldn't access everything anymore. Just a wild thought -- are you sure you're really logged on as Admin?
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Old 09-08-2008, 09:07 AM
 
Location: Arizona, The American Southwest
52,155 posts, read 30,216,560 times
Reputation: 91136
Quote:
Originally Posted by mawipafl View Post
A few years ago I had issues with my Gateway desktop running XP Media Center. After all the recovery crapola was complete and my machine back in business, for some reason I was no longer the Administrator and couldn't access everything anymore. Just a wild thought -- are you sure you're really logged on as Admin?
Yes, my account has admin priviliges, and I have full admin piviliges (create, modify, delete, move, copy, rename) on them.

I found something last night that fixed the issue and that was a corrupt NTuser.dat, and other system files that were in the back-up folder. They were created for the previous account I had on the laptop in its previous state prior to experiecing the problems initially last Monday.

Also, for some reason the folder ownership does not cascade down to its sub-folders and all 700 documents! But that's okay, I know how to work around that.

Thanks for your help everyone.
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