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Old 09-14-2008, 03:11 PM
 
3 posts, read 4,025 times
Reputation: 10

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So, my laptop hasnt been right since i had it. had to have a new dvd drive within a few days of bein bought, and when i got it back from the shop it woulsnt turn on! sent it back, got it fixed, then stopped working again! sent it back, got it back fixed, report says "updated BIOS" and now every time i turn it on, it starts up, gets half way thru loadin and restarts again, then says "windows failed to start". if i do the restore, or indeed just press continue, it works as normal. however its pretty annoyin, so i rang them back and they said i need to perform recovery after the BIOS was updated. is this right, or are they wrong? i dont trust them cos every time i ring there's some new problem!
thanks
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Old 09-14-2008, 03:22 PM
 
646 posts, read 1,529,522 times
Reputation: 195
My God with all those problems you should have the whole thing replaced!!! Do it now before its too late.
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Old 09-14-2008, 04:03 PM
 
3 posts, read 4,025 times
Reputation: 10
yes well i have tried that but they just keep saying they will try to fix it
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Old 09-14-2008, 05:25 PM
 
28,622 posts, read 40,604,922 times
Reputation: 37303
Who are "they"?

If it's a big box store I'd be talking to the manager, then the district manager, then.... Have an attorney call them. I'd also be asking for a refund.

If it's a Mom and Pop, ask one more time. If they won't replace it (I'd ask for a refund and go somewhere else), then have an attorney call them.

Time to get ugly in my opinion.
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Old 09-14-2008, 07:17 PM
 
Location: Greenfield, Mo.
82 posts, read 238,489 times
Reputation: 82
HiggledyPiggledy -

Well you have choices of what you can do:

1) Return the entire thing and ask for a new laptop or refund.

2) Find someplace else to work on it for you if returning the laptop is not an option.

3) Reinstall your OS yourself.


Basically when they reset your bios it messed with more than just the bios. A fresh install of the OS is the first step that I would take, don't do a recovery. If you are still running into issues after you do that, you might have hardware conflicts.

Can you give us a bit more information on the system specs?
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Old 09-14-2008, 07:28 PM
 
3 posts, read 4,025 times
Reputation: 10
right, well i only have a recovery cd, n dont know how to re install the OS, what is the diff between the 2?
system specs are;
windows vista, 32-bit operating system
laptop is an intel pentium dual cpu T2310 @1.46GHz 1.47 GHz if that's what u mean. RAM is 2038MB
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Old 09-14-2008, 07:45 PM
 
Location: Greenfield, Mo.
82 posts, read 238,489 times
Reputation: 82
HiggledyPiggledy,

Ahhh the infamous Recovery CDs. I thought you meant that they wanted you to do a windows system recovery.

In that case, the Recovery CD is your OS. Basically they (dell, hp, acer etc) ship out the Recovery CDs with the OS on them and other utilities for their PC/Laptops.

In this case you just need to put the Recovery CD in your machine and boot it off the CD. It should ask you if you want to repair etc. You want to do a full format and fresh install. (If you have data on the laptop that you need, save it else where before doing this as it will be removed).

You might have to go into your bios to check to make sure the laptop will boot from the CD/DVD drive first. To do so, if I remember correctly, you will need to hit the DEL key on boot up and it will take you into the bios. In there you will have a boot order, change it so it is CD/DVD drive first and than hard drive second. Don't change anything else while in there. Save and exit.

After your reinstall, update all drivers.

Hopefully this will get you through all your issues. Like I said before, if you are still having issues you might have some Hardware Conflicts to deal with.

BTW, is this a Dell? Acer? HP? Compaq?
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Old 09-15-2008, 07:52 AM
 
Location: WV and Eastport, ME
11,725 posts, read 11,309,113 times
Reputation: 7699
Sounds to be like they flashed your BIOS. That should not be needed on a new machine. That was irresponsible tech work, and they should make it right.
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