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Old 02-01-2009, 08:25 PM
 
Location: North Carolina
571 posts, read 1,149,656 times
Reputation: 640

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Yesterday, our internet went down. We called the company. They said the whole area was down and it would be fixed in about an hour.

Now that service had been restored, we can go to some sites and not to others. It doesn't matter which internet browser we use. When I ping the
"unavailable" sites, they come back as 100% loss. I set the computer to an earlier restore point. Still the same.

Any ideas on what to do next?

Hey, at least I can still visit City-Data!
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Old 02-02-2009, 01:48 AM
 
11,715 posts, read 36,334,693 times
Reputation: 7514
Have you rebooted your modem, router if you have one, and computer in that order?
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Old 02-02-2009, 10:55 AM
 
Location: North Carolina
571 posts, read 1,149,656 times
Reputation: 640
When I got up this morning, everything was working again!
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Old 02-02-2009, 07:15 PM
 
Location: Virginia
97 posts, read 363,438 times
Reputation: 90
That happened to us the other day and I booted the modem and it was fine after that.
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Old 02-03-2009, 09:07 AM
 
Location: Fredericksburg, Va
5,224 posts, read 13,629,010 times
Reputation: 7460
How do you do that to your router? I'm a total incompetent and I've been having the same problem--can't seem to log in to sites that require a password. (Right now, I'm on a different computer that isn't vexing me!!!)

Last edited by cb at sea; 02-03-2009 at 09:29 AM..
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Old 02-03-2009, 10:00 AM
 
1,097 posts, read 3,619,024 times
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Quote:
Originally Posted by cb at sea View Post
How do you do that to your router? I'm a total incompetent and I've been having the same problem--can't seem to log in to sites that require a password. (Right now, I'm on a different computer that isn't vexing me!!!)
I assume they mean to "power-cycle" the modem and router, which is a fancy way of saying "turn it off and back on again." To do this, turn off power to both the modem and router. Turn on the modem first and wait until it indicates it has an internet connection. Modems are different, but yours should have several lights, one of which will light up or change from red to green when the modem has an internet connection. Once this happens, turn on the router. It will also take a little while to detect the incoming internet connection. Then your computer should be able to connect.
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