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Old 02-05-2009, 09:39 AM
 
Location: Toronto
633 posts, read 698,136 times
Reputation: 463

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Do you use helpdesk software? If so, what is it? We're looking at getting something new but they're really expensive. Does anyone know of something we can buy that's reasonably priced but decent?

We're currently using ReadyDesk and it's a nightmare.
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Old 02-05-2009, 09:57 AM
 
Location: Tyler, TX
15,210 posts, read 18,490,880 times
Reputation: 8052
You weren't very specific as to what features you need..

Request Tracker is quite popular.
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Old 02-05-2009, 10:12 AM
 
Location: WV and Eastport, ME
11,717 posts, read 11,305,024 times
Reputation: 7698
We use HEAT. I think INEXPENSIVE and HELP DESK SOFTWARE are mutually exclusive terms.
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Old 02-05-2009, 03:01 PM
 
Location: HoCo, MD
4,592 posts, read 8,195,924 times
Reputation: 5143
Not sure what's considered 'cheap'.

TrackIT, Magic, ReadyDesk are the three "smaller" products I've seen used in environments I've been in. And none has ever been as good as Remedy. But Remedy isn't exactly turnkey out of the box nor cheap. I guess you do get what you pay for.
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Old 02-05-2009, 03:17 PM
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Location: Ohio
16,897 posts, read 33,634,159 times
Reputation: 13858
I used to work at a small place that used Help Desk Software, Customer Service Software, Support Desk Software

No idea what it costs.
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Old 09-11-2010, 08:20 PM
 
422 posts, read 652,157 times
Reputation: 143
This is what I use at work, Help Desk Software, ITIL ready IT Help Desk Tool by ManageEngine ServiceDesk Plus

It has some cool features like automatically completing certain tasks (like changing a user's password if he forgets it).
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Old 07-29-2011, 09:18 PM
 
2,182 posts, read 4,706,348 times
Reputation: 1206
We use TrackIt at work and it works quite well.
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Old 04-29-2012, 02:40 AM
Status: "Enjoying life..." (set 10 days ago)
 
Location: San Antonio/Houston/Tricity
39,889 posts, read 57,710,982 times
Reputation: 93765
For light use, there are few free software like:
IT Service Management Software - Free Open Source Help Desk - Problem Management System - Customer Interaction Software | OTRS open source, very nice
Free Network Monitoring Software | Spiceworks Free Network Management Software
RT: Request Tracker - Best Practical
Help Desk Software by Web Help Desk for a single account
Free Help Desk Software
Free Help Desk Software - Help Desk Software by Web Help Desk
Free help desk software - Kayako check eligibility
Help Desk Software
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