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Old 02-08-2009, 09:59 AM
 
Location: Loving life in Gaylord!
4,121 posts, read 7,876,530 times
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I have a Compaq laptop that I bought new a few months ago. For the past month, it has been freezing up many times a day especially if you open a second window, close that one, then go to close the other..it is frozen. I can still move the pointer, just cant exit out. A lot of times the screen will go hazy and say internet explorer has stopped working, and I can either cancel it or let it restart IE. I am thinking it has something to do with Vista, but our desktop does not do this. Ran a virus and spyware scan, but did not find anything. Its really making us angry! What is going on???
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Old 02-08-2009, 11:06 AM
 
Location: WV and Eastport, ME
11,712 posts, read 11,303,041 times
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In my experience, the first thing to check is Toolbars (Google, AOL, MSN, Yahoo, etc.) Remove them all via Add/Remove programs. The reason is that they all include a popup blocker which is turned on by default. IE now has a popup blocker and the two often conflict, causing IE to lock up or behave in strange ways. With the search tool in IE, these toolbars are no longer needed.

There may be something else wrong, but that is the first thing I check.
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Old 02-08-2009, 11:22 AM
 
733 posts, read 1,737,641 times
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Quote:
Originally Posted by michmoldman View Post
I have a Compaq laptop that I bought new a few months ago. For the past month, it has been freezing up many times a day especially if you open a second window, close that one, then go to close the other..it is frozen. I can still move the pointer, just cant exit out. A lot of times the screen will go hazy and say internet explorer has stopped working, and I can either cancel it or let it restart IE. I am thinking it has something to do with Vista, but our desktop does not do this. Ran a virus and spyware scan, but did not find anything. Its really making us angry! What is going on???
First thing I would do is do a disk clean up then a defrag. It should be done regularly, don't know how often you do it......
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Old 02-08-2009, 02:19 PM
 
Location: Boston
905 posts, read 2,163,384 times
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Get rid of IE!!!!!!! Get Firefox with NoScript/AdBlockPlus add ons or get Google Chrome. Then scan your comp for adware and do a virus check too.
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Old 02-08-2009, 04:27 PM
 
11,715 posts, read 36,334,693 times
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What antivirus/antispyware software are you using? In my experience, programs like Norton, McAfee, Spyware Doctor, Zone Alarm, eTrust, or any other big security software package causes problems like you're seeing. Compaq is also the king of preloading tons of crapware on new PCs that makes it run like its 5 years old, right out of the box. How much RAM do you have?
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Old 02-08-2009, 04:43 PM
 
Location: Way upstate NY - Where the snow flys
1,130 posts, read 1,373,938 times
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I take the easy route with my lap top since I know little about computers. I simply take it to a local computer service for what I call a 'tune up'. They do whatever is neccessary to keep it running right. Costs me about $80 a year plus I pay an extra $25 for same day service. One thing they did suggest and which I have done is to buy a computer board. A plastic board the lap top sits on with fans in it to help pull warm air out of it. That seems to help a lot since I often have mine sitting on the couch.
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Old 02-08-2009, 05:43 PM
 
Location: Loving life in Gaylord!
4,121 posts, read 7,876,530 times
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Quote:
Originally Posted by EscapeCalifornia View Post
What antivirus/antispyware software are you using? In my experience, programs like Norton, McAfee, Spyware Doctor, Zone Alarm, eTrust, or any other big security software package causes problems like you're seeing. Compaq is also the king of preloading tons of crapware on new PCs that makes it run like its 5 years old, right out of the box. How much RAM do you have?
Using the charter antivirus
2 gig ram I believe
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Old 02-08-2009, 05:58 PM
 
Location: Beautiful place in Virginia
2,658 posts, read 10,568,057 times
Reputation: 1281
Quote:
Originally Posted by michmoldman View Post
I have a Compaq laptop that I bought new a few months ago. For the past month, it has been freezing up many times a day especially if you open a second window, close that one, then go to close the other..it is frozen. I can still move the pointer, just cant exit out. A lot of times the screen will go hazy and say internet explorer has stopped working, and I can either cancel it or let it restart IE. I am thinking it has something to do with Vista, but our desktop does not do this. Ran a virus and spyware scan, but did not find anything. Its really making us angry! What is going on???
Check the energy settings and make sure the hard drive is not turning off or the computer is going into sleep mode.

It is the best example of why I bought a Mac OS laptop.
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Old 02-08-2009, 06:33 PM
 
Location: Texas
5,070 posts, read 9,076,032 times
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I'd run defrag, first, and, maybe ChkDsk then CCleaner. You might be amazed at the number of temp files and cookies you have. Then go to Tools, Internet Options, Advanced, click the box by "Override automatic cookie handling. Then under Third party cookies, click Block.

You might have to get CCleaner from another computer, since your site is freezing so often. You can go ahead and clear cookies by clicking Tools, Options, then under Browsing History, click the Delete button. The rest is pretty intuitive. I'd just delete temporary files and cookies.

Oh yeah, one more thing. When you are deleting that stuff (re previous paragraph,) just have one window open.
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Old 02-08-2009, 06:44 PM
 
11,715 posts, read 36,334,693 times
Reputation: 7514
Quote:
Originally Posted by michmoldman View Post
Using the charter antivirus
2 gig ram I believe
Charter is a cable company, not a software company. They're just giving or selling you something someone else wrote. What program is it really?
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