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Old 03-24-2009, 07:50 AM
 
Location: Fort Worth/Dallas
11,878 posts, read 33,814,908 times
Reputation: 5581

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I recently purchased a new laptop. I have a licensed version of Microsoft Office 2003, in which the documentation says that it can be installed on up to three computers (it's already on my desktop).

I tried installing the suite on my new laptop, but it doesn't accept the serial number. I'm running Vista Home edition on the new laptop, is that the reason that Office 2003 won't accept the validation code/serial number? I don't see why that would be the problem.

Any thoughts or suggestions?
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Old 03-24-2009, 11:05 AM
 
Location: sowf jawja
1,940 posts, read 8,306,896 times
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If its not accepting the serial number during the install, i would think it is something happening with vista. if you had exceeded your licensing, it should still install but notify you during activation.
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Old 03-24-2009, 11:34 AM
 
11,715 posts, read 36,346,982 times
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I've installed Office XP and 2003 on countless Vista machines. No problem. 99.9% of the time when someone says their software won't accept the license key, they're doing something wrong. They have the wrong CD for the code (ie pro vs. standard or full vs. upgrade), are misreading B's and 8's, etc. Southgeoriga is correct that exceeding your license limit won't cause a problem during installation. It'll install fine but fail to activate. Even then, it'll still usually activate if you haven't installed too many copies too close together in time.
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Old 03-24-2009, 11:36 AM
 
Location: Tyler, TX
15,210 posts, read 18,497,278 times
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Did the laptop come with a version of Office pre-installed? Make sure that any Office products are uninstalled prior to trying to install your version. Also, triple-check that you're entering the s/n correctly. If you're still having trouble, you should be able to get support from Microsoft, since it's a licensed copy.
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Old 03-24-2009, 01:14 PM
 
Location: WV and Eastport, ME
11,748 posts, read 11,315,152 times
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Read the Product Key carefully, looking for O vs. 0, L vs. 1, etc. Also, make sure about the keyboard settings on the laptop. I recently had one that the user could not get out of hibernate. Turns out the keypad was activated when it sent to sleep, so part of the password was being interpreted as numbers.
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Old 03-26-2009, 12:10 PM
 
Location: Fort Worth/Dallas
11,878 posts, read 33,814,908 times
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Quote:
Originally Posted by swagger View Post
Did the laptop come with a version of Office pre-installed? Make sure that any Office products are uninstalled prior to trying to install your version. Also, triple-check that you're entering the s/n correctly. If you're still having trouble, you should be able to get support from Microsoft, since it's a licensed copy.
It DID have a version of Office 2007 pre-installed, but of course you have to activate that at a HUGE cost.

I'll try de-installing that before installing my licensed version of 2003.

Thanks for the excellent tip! I'll let you know how it goes.
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Old 02-24-2011, 04:54 AM
 
Location: Peru
1 posts, read 8,498 times
Reputation: 10
Default Test, just a test

hi, new to the site, thanks.
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Old 02-24-2011, 06:27 AM
 
10,755 posts, read 18,013,891 times
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Quote:
Originally Posted by mensaguy View Post
Read the Product Key carefully, looking for O vs. 0, L vs. 1, etc. Also, make sure about the keyboard settings on the laptop. I recently had one that the user could not get out of hibernate. Turns out the keypad was activated when it sent to sleep, so part of the password was being interpreted as numbers.
IIRC there are actually no O's, 0's, L's, or 1's in Microsofts product keys
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Old 02-24-2011, 07:18 AM
 
Location: WV and Eastport, ME
11,748 posts, read 11,315,152 times
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Quote:
Originally Posted by NHDave View Post
IIRC there are actually no O's, 0's, L's, or 1's in Microsofts product keys
Dang! I've got a 9 page list of Product Keys for various Microsoft products licensed by various agencies where I work, and I never noticed that.
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Old 02-24-2011, 10:50 AM
 
28,638 posts, read 40,617,860 times
Reputation: 37346
M1cr0s0ft gotcha! They should have left out B's and 8's as well...
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