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Old 04-16-2009, 05:14 PM
 
10,755 posts, read 18,015,770 times
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Quote:
Originally Posted by NYCGeordie View Post
Not sure how someone can "loose data" by resetting their computer to "Factory default", are you talking BIOS settings, or something software related? In the case of software settings I find it amazing (based on my experience) that Dell's 1st line support would even begin to do anything software related other than ask what OS the client is using before they pass the case onto their field tech or ask for the laptop to be shipped back for repair. They are all limited by their 'scripts' and no 1st line support operation these days allows the use of initiative or an individuals experience/knowledge.
That would be what is also refered to as a system restore or recovery, a format of the hard drive and reload of the OS and software back to factory spec, the data loss is a result of the format.
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Old 04-16-2009, 05:15 PM
 
11,715 posts, read 36,348,910 times
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Quote:
Originally Posted by NYCGeordie View Post
Not sure how someone can "loose data" by resetting their computer to "Factory default", are you talking BIOS settings, or something software related? In the case of software settings I find it amazing (based on my experience) that Dell's 1st line support would even begin to do anything software related other than ask what OS the client is using before they pass the case onto their field tech or ask for the laptop to be shipped back for repair. They are all limited by their 'scripts' and no 1st line support operation these days allows the use of initiative or an individuals experience/knowledge.
They ran the restore utility which reformats the drive and loads the factory image. It's like getting a new computer as far as your software environment is concerned.
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Old 04-16-2009, 05:44 PM
 
Location: Simpsonville SC
46 posts, read 130,774 times
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Quote:
Originally Posted by NHDave View Post
That would be what is also refered to as a system restore or recovery, a format of the hard drive and reload of the OS and software back to factory spec, the data loss is a result of the format.
Must be something Dell do when the customer is a 'civilian' (sorry not trying to be insulting, just couldn't think of the word I wanted.....long day!)
It was a bad day when manufacturers stopped bundling the OS on CD and started using up the customers HD space with their so-called 'restore' or 'diagnostic' partitions'.
I'm glad I stopped working for myself before that happened.
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Old 04-16-2009, 05:48 PM
 
10,755 posts, read 18,015,770 times
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Actually all OEM's do it as a way to reinstall the OS, it's done either by CD/DVD or a recovery partition on the hard drive.
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Old 04-16-2009, 07:21 PM
 
Location: Wicker Park, Chicago
4,791 posts, read 13,331,901 times
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Actually I bought a Dell E1705 from EPP - I worked at Pentair Electronic Packaging and we made the Dell Server Rails so I got a $3600 decked out E1705 for $2550 with a 4 year warranty and Accident Protection. - Was totally worth it because my Laptop fell down a flight of stairs and Dell totally rebuilt it. They fixed 3 failed video cards, a screen, and keyboard and wifi card - quickly. I had nothing but first rate service, because I have the EPP [Employee Purchase Program] account! I really loved the warranty service I got for my Dell! I'm EPP lucky!
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Old 04-16-2009, 07:33 PM
 
16,308 posts, read 25,273,417 times
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I have also had very good response from Dell with a few problems I have had. I've probably called 3 or 4 times this year, and all calls were been answered by someone in the states (I ask ), and in all cases only one call required to resolve the problem, i.e. get the part shipped or replaced the next day under warranty.

In years past, if the person answering the phone had a heavy accent, I simply hung up and called back in 5 minutes or so. Worst case it may take 2 or 3 tries but I'll end up with someone that English is their first language.
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Old 04-17-2009, 12:18 PM
 
28,645 posts, read 40,622,302 times
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^^^^^ I agree. Their parts and repair service is excellent. A few years ago I was in the process of setting up an office and had all the desktops and laptops on a couple of tables for setup. The last one was a laptop. I got mostly done with it and decided to stop as it was late and I was falling asleep.

The next morning - nothing. Wouldn't even power up. I called Dell and a tech spent about 30 minutes running me through a series of tests. Nothing.

The tech sent out a new laptop (had it the next day) with a pre-paid return label. I took out the new, put in the failed, slapped the label on and sent it back.

I haven't had to deal with their service side since then, but it sounds like their still up to that standard.
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