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Old 04-29-2009, 12:49 PM
 
Location: Haymarket, Va
621 posts, read 2,950,938 times
Reputation: 390

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Hi all..I'm hoping you can help. Recently when surfing the internet my computer will freeze and a lot of the web pages "are not responding" or it takes a long time to load. I don't know what this is. I do have Norton virus/spyware protection and have run the scan, but nothing comes up. So I'm not sure if it's just my connection, I have FIOS, so I don't think it would be that. I'm at a loss. It wasn't always like this, I think it's got to be some kind of virus or spyware, but how would I go about finding it if it doesn't come up on my scan? Thanks for any help!
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Old 04-29-2009, 12:55 PM
 
11,715 posts, read 36,348,910 times
Reputation: 7514
My guess would be a problem with Internet Explorer (assuming that's what you're using) or some toolbar that's gotten installed. Uninstall any toolbars such as Yahoo, Google, etc. You can also try resetting IE to the defaults by going to Tools, Internet Options, Advanced tab, and clicking the Reset button at the bottom. That's fixed a lot of IE problem's I'm encountered.

You might want to run another spyware scan by going to Malwarebytes.org and downloading their free scanner.

Also go to Firefox web browser | Faster, more secure, & customizable and download the Firefox browser. See if that works any better.

At this stage of the game, you need to narrow down where exactly the problem lies and doing the above might shed some light on it.
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Old 04-29-2009, 12:57 PM
 
16,308 posts, read 25,273,417 times
Reputation: 8302
download and run Ad-Aware and Spybot
Get Ad-Aware Plus for Free with Lavasoft and TrialPay - Lavasoft
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I just used these to clean up a friends laptop that had a number of problems due to her kids downloading some game. She had scanned with McAfee which had removed some things, but just couldn't get it back to normal.
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Old 04-29-2009, 01:31 PM
 
Location: Haymarket, Va
621 posts, read 2,950,938 times
Reputation: 390
Thanks to both of you! I will try your tips and see if it helps. I am really computer illiterate so these steps are very helpful! I wouldn't have known where to start. Thanks again!
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Old 04-29-2009, 04:28 PM
 
10,755 posts, read 18,015,770 times
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Quote:
Originally Posted by msjack View Post
Thanks to both of you! I will try your tips and see if it helps. I am really computer illiterate so these steps are very helpful! I wouldn't have known where to start. Thanks again!
I would also replace Norton, it's a pitiful excuse for PC protection.
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Old 04-29-2009, 05:44 PM
 
28,645 posts, read 40,622,302 times
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Quote:
Originally Posted by NHDave View Post
I would also replace Norton, it's a pitiful excuse for PC protection.
Please don't give out errant advice. You are doing a disservice to those looking for help on these boards. If the OP is running version 2009 they have an excellent product. If they have an earlier version I am in agreement with you. You should find out which version of a product is being used before giving a blanket review, either positive or negative.
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Old 04-29-2009, 06:52 PM
 
10,755 posts, read 18,015,770 times
Reputation: 10244
Quote:
Originally Posted by Tek_Freek View Post
Please don't give out errant advice. You are doing a disservice to those looking for help on these boards. If the OP is running version 2009 they have an excellent product. If they have an earlier version I am in agreement with you. You should find out which version of a product is being used before giving a blanket review, either positive or negative.
It's all a matter of opinion, it's up to the OP to decide what they want to do. Symantec will have to do more than get lucky with a new release before I recommend them.
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Old 04-30-2009, 11:30 AM
 
Location: Haymarket, Va
621 posts, read 2,950,938 times
Reputation: 390
Quote:
Originally Posted by Tek_Freek View Post
Please don't give out errant advice. You are doing a disservice to those looking for help on these boards. If the OP is running version 2009 they have an excellent product. If they have an earlier version I am in agreement with you. You should find out which version of a product is being used before giving a blanket review, either positive or negative.
I'm not sure which version I have. I bought the computer new last year and renewed Norton in October. So which ever version was available at the time is the one I have.
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Old 04-30-2009, 12:07 PM
 
16,308 posts, read 25,273,417 times
Reputation: 8302
Quote:
Originally Posted by msjack View Post
I'm not sure which version I have. I bought the computer new last year and renewed Norton in October. So which ever version was available at the time is the one I have.
Open the interface to Norton, if it doesn't say there, click "Help" then "About Norton" or similar.
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Old 04-30-2009, 02:19 PM
 
28,645 posts, read 40,622,302 times
Reputation: 37346
If the version is not 2009 you might consider replacing it. The older versions are real resource hogs.
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