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Old 05-22-2009, 01:41 PM
 
Location: Kansas
3,855 posts, read 11,744,167 times
Reputation: 1714

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OK you techy folks. I need a little bit of assistance. I'm the proud owner of an Inspiron 6000 <sarcasm> that recently started getting some horizontal and vertical lines on the screen.

I suppose the problem isn't so much the 'How to?'. There are plenty of instructional websites about how to replace the screen. I even found one on the Dell site for my specific computer.

It's more of a problem of 'which one?'. There seem to be loads of options for the type of screen for my particular computer. WXGA, WSXGA, WSXGA+, WUXGA....<UGH!> and from what I've read I have to buy the one that came out of my machine because they are not all compatable. I'm cool with the idea of buying the right one....fine. But which one do I have? How do I know? Will it be printed on there somewhere. HELP!
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Old 05-22-2009, 02:08 PM
 
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There should be a service tag number on the laptop. It's probably on a sticker on the bottom of the case. Write down that number, then go to Dell's site. Under 'Support' select Product Support. It will ask you for the service tag number. It will take you to another page. On the left side, click on System Information. It will take you to a page with your laptops information. Click the Original System Configuration tab and scroll down to the monitor information.
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Old 05-22-2009, 02:22 PM
 
Location: Tyler, TX
15,202 posts, read 18,209,317 times
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There will likely be a part number printed on the actual LCD display somewhere, but you'll need to remove it to find it. The part will probably need to be ordered through a Dell authorized service center. I strongly recommend letting them replace it, if you've never cracked the case on a laptop before. Mistakes made while working on laptops can be very expensive.

Also, you should consider whether or not it's even worth repairing. I don't know anything about that particular model, but if it's older, there's probably no value in replacing one of the most expensive parts in the thing...

Lastly, it could be something as simple as the ribbon cable connecting the display to the motherboard being jarred out of position a little, or the contacts getting a little dirty. Not very common, but I've seen stuff like that cause similar problems on more than a few occasions. Verifying that the connection is good should be your first step - it doesn't cost anything and could potentially save you a lot of time and money.
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Old 05-22-2009, 02:41 PM
 
Location: Kansas
3,855 posts, read 11,744,167 times
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I hadn't thought of the ribbon cable coming lose.....I may try wiggling that around a bit to see if it helps....
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Old 05-22-2009, 03:43 PM
 
10,718 posts, read 17,649,314 times
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You need to remove the LCD and get the model number off the back, then go to the link below and search for it. This site has, by far, the best LCD prices, I use them to order replacements for my clients.

Laptop LCD Screen Specialists. Bliss Computers 201-442-0091
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Old 05-22-2009, 08:13 PM
 
3,319 posts, read 3,586,558 times
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I was thinking about this post.

Do the lines look like they could be dead pixels or do the move around while your using the laptop? Have you tried connecting the laptop to an external monitor to see if the problem follows or not?
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Old 05-23-2009, 01:39 PM
 
Location: Eretz Yisrael
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You may want to check if your notebook has an invertor for the screen first. If it does replace it before playing with the screen.
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Old 05-23-2009, 03:14 PM
 
10,718 posts, read 17,649,314 times
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Quote:
Originally Posted by NeilVA View Post
You may want to check if your notebook has an invertor for the screen first. If it does replace it before playing with the screen.
All CFL, non LED backlit laptops have an inverter, and it's not likely the inverter, it's sole job is to power the backlighting, screen artifacts are usually either a cable or bad screen.
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Old 05-26-2009, 08:02 AM
 
Location: Kansas
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The lines are stationary. They don't move around. Something that is noticable is that when you move the screen around (open/close/open/close) the lines appear and disapear. When it first started doing this there were just two vertical lines. right inline with the hinges. And if you moved the screen around just right they would disappear and it would be fine. Then....they started to multiply. Basically they are in the same spot but no there are like 3-4 lines right together on each side. THEN we got a horizontal line....which then became 5-6 lines all grouped together about 1 1/2 inches from the bottom. And sometimes they are green, red, pink, blue. I've heard that eventually they will take over and there will be more lines than viewable area.

The fact that they are affected by the movement of the screen kinda makes me think that it may have something to do with the connections and/or cables.

I did find the shipping box for my laptop in the basement and it had the original packing slip that says the screen is a WXGA....so at least I know what the screen is now...
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Old 05-26-2009, 08:44 AM
 
Location: US
1,189 posts, read 3,613,330 times
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Quote:
Originally Posted by drjones96 View Post
I hadn't thought of the ribbon cable coming lose.....I may try wiggling that around a bit to see if it helps....
Have you made sure the cable is secure yet?
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