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Old 08-29-2009, 11:20 PM
Location: Pacific Beach in San Diego, California
267 posts, read 1,171,781 times
Reputation: 129


Warning: this problem has stumped even some of the best techs Dell has to offer, including some of their supervisors in India and the Phillipines. (And I bet it would mystify a Geek Squad employee... betcha any day!)

The problem: virtually any YouTube video I start eventually locks up and freezes right in the middle of the video. They will not play all the way to the end. I've tested the heck out of it. If I start 10 videos, 8 or 9 of 'em will lock up and freeze.

That little round loading circle (pictured below at the end of this post) then starts to gyrate clockwise in the middle of the screen going round and round and round. This problem appears to be a streaming problem because I'm pretty sure some of the Amazon and Netflix movies have freezed up and some DailyMotion videos, too. Notes:

>i use both IE and Firefox
>i defragged my disc
>i use AT&T DSL
>bandwidth rating: 3mps
>ping milliseconds: 34
>found no virus or anthing malicious
>removed and then reinstalled Adobe Flash 10
>problem occurs even when I'm in safe mode
>the problem is not intermittant, it's consistent, problem occurs with almost every video

If I can't find a cure I might have to reinstall Windows?

2.80GHz processor

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Old 09-03-2009, 09:33 PM
Location: Pacific Beach in San Diego, California
267 posts, read 1,171,781 times
Reputation: 129
This matter appears to be resolved:

It appears the problem was something that went wrong inside the belly of the virtually new, two month old ATT modem.

I hope I'm not premature with this verdict, but I just got rid of the very light, very small, compact Westell modem ATT gave me. ATT sent me a slightly heavier Motorola modem. I've been using the Motorola for a few hours now. It's about the same size as the Westell, compact in size. Does size matter modem-wise?

The same vids that failed with the Westell now run stream fine with the Motorola. I ran about 8 vids both with IE and FF all at the same time and they ran fine with no drop-offs. Also, in the last couple of days, besides the streaming problem, on occasion out of the blue I'd get the IE Cannot Display the Page error message. My browser would stay stuck on that page for a couple of minutes no matter how many times I'd hit Refresh. This would happen on a rare occasion.

I was with Time Warner for about 6 years. Their heavy, large Surfboard modem never failed - I'd rate it A+. I've been with ATT for about 2 months. I thought TW's customer service was bad - and at times it is. ATT has some serious customer service issues that need fixin' and appear to be worse than Time Warner. I hate'em both they both SUCK but whatta ya gonna do you need an Internet connection.

My mom's dead but even so I still wonder how anyone with a heart purer than mine could ever deal with someone like them. Seeing what we, the consumer, have to deal with nowadays, it's just as well that all the pure hearts of yesteryear have been replaced with girls gone wild. Which suits the the suits at ATT and Time Warner just fine. Why, they figure, rise up to cater to the needs to a class of people they find dispensable? In their eyes we're all gang bangers, not veterans of war.

Change is needed. My one grand wish is that Rupert Murdoch and the head of ATT contract H1N1 this coming winter. I tell everyone that Wikipedia's database is bigger than the galaxy - don't doubt me on that 'cause they even have a page on pubic hair. I think mom woulda got a kick out of Wikipedia.

Influenza A virus subtype H1N1 - Wikipedia, the free encyclopedia
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Old 09-03-2009, 10:06 PM
Location: Pacific Beach in San Diego, California
267 posts, read 1,171,781 times
Reputation: 129
I forgot to mention: in the midst of this streaming problem ATT tested the bad Westell modem (a few days ago) and they gave it a clean bill of health anyway. So if you're having the same exact problem I did, problems with drop-offs when streaming vids and disconnects when trying to connect to a web page, swap your modem out and replace it with a fresh one. I don't fault the ATT techs on their mis-diagnosis, for reasons I won't get into. I think I'll perform another test with the new Motorola modem in just a few minutes... by streaming a Netflix movie.
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Old 09-05-2009, 12:09 PM
Location: Hawley, PA
5 posts, read 11,064 times
Reputation: 28
Sounds like you might have a video codec installed that's a trial version, and limited to a short amount of play time. I've seen it before. Google for that, and you'll find your answer, I'd say.
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